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One in seven in UK prefer consulting AI chatbots to seeing doctor, study finds

13/5/2026
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One in seven people are using AI chatbots for health advice instead of seeing their GP, a UK study has found.The poll of more than 2,000 people found that – of the 15% turning to chatbots – one in four had done so because of long NHS waiting lists.The study analysed by researchers at King’s College London revealed the potential risks of using AI for health advice.A fifth of respondents who did so said the technology did not encourage them to seek a professional opinion and a similar proportion said they decided against seeking a consultation because of something an AI chatbot had told them.The research is the first to quantify the use of AI chatbots for health advice, according to the researchers, and signals how the technology is changing the way people are dealing with health problems.

Prof Graham Lord, the lead author of the study, said growing individual use of chatbots was creating “an unregulated AI healthcare system alongside the NHS”.He added: “This research underlines the scale and pace at which AI is already shaping how people access healthcare.While the opportunities are significant, it also highlights concerns about safety and accountability.“When something goes wrong with AI, responsibility is often placed on clinicians, even where they have limited control over how AI tools are introduced.To realise AI’s potential, we need greater transparency about what works, what is safe, how decisions are made and how issues are handled – so staff and patients can feel confident in its use.

It is vital we respond to what the public are telling us and ensure we build and maintain trust with them and the AI tools we look to deploy.”Respondents were split on whether AI should be used in clinical decision-making, with 37% in favour and 38% against.While 49% of respondents aged from 18 to 24 were opposed to the clinical use of AI within the NHS, only 36% of those aged 65 and over agreed with them.Previous research has found that some forms of AI, including Google AI Overviews, can contain false and misleading health advice.Prof Victoria Tzortziou Brown, the president of the Royal College of General Practitioners, said it would be “highly concerning” if people were using AI instead of seeing a GP.

She added: “Patients should not feel they have to rely on AI tools because they are facing long waits or difficulties accessing support.AI can provide quick answers, but it cannot examine a patient, fully understand their medical history, pick up on subtle signs, or make safe clinical judgments based on evidence.The information it provides can also be inaccurate, misleading or missing important context.“Technology has a vital role to play in healthcare, but it must not become a substitute for investing in general practice or ensuring patients can access safe, timely care from a trained professional.Any use of AI in clinical settings must be transparent, properly regulated and designed to support, not replace, clinical judgment.

“We don’t want to discourage patients from learning about their health, but we would encourage patients to use trusted sources such as NHS.uk, and to contact a healthcare professional if they are concerned about their health, if symptoms persist or worsen.”
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Milka maker milked shoppers over size of chocolate bars, German court rules

Many chocolate lovers consider shrinkflation a serious crime – and they have been vindicated after a German court ruled that the makers of Milka cheated consumers by cutting the bar’s size, while keeping the wrapper the same.The three-week case in a regional court was brought by Hamburg’s consumer protection office. It accused the chocolate brand’s US owner Mondelēz of deceiving shoppers by cutting the weight of Milka’s classic Alpine Milk bar from 100g to 90g without significantly altering the distinctive purple packaging.Shrinkflation, where product sizes are reduced but prices stay the same (or even go up), has become all too common as manufacturers try to offset rising business and ingredient costs.After last year’s changes, the Milka bar was a millimetre thinner and the price increased from €1

13/5/2026
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Global oil inventories falling at record pace amid Iran war; US producer price inflation hits four-year high – as it happened

Global oil stocks are being run down at a record pace as supply losses mount due to the ongoing Iran war, the International Energy Agency has warned.In its latest outlook report, the IEA reports that global oil inventories fell by 129 million barrels in March, and by a further 117 million barrels in April, as countries dipped into their reserves to cover the shortfall following the Middle East conflict.The IEA, which ordered the largest release of government oil reserves in its history in mid-March, reports:double quotation markMore than ten weeks after the war in the Middle East began, mounting supply losses from the Strait of Hormuz are depleting global oil inventories at a record pace.The IEA also forecasts weaker demand this year, as the jump in prices for crude oil and refined products leads to demand destruction.World oil demand is forecast to contract by 420,000 barrels per day this year, to 104m bpd, which is 1

13/5/2026
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Nissan ponders building cars for Chinese rivals at Sunderland plant

Nissan’s chief executive has confirmed he would consider building cars for other manufacturers at the UK’s largest car factory in Sunderland, amid talks with China’s Chery.Ivan Espinosa said Nissan was “looking at options” for Sunderland and its 6,000 workers as the struggling Japanese carmaker on Wednesday reported steep losses for the year to March.Nissan announced last week it was closing one of its two production lines at Sunderland, in north-east England, because of faltering demand for its vehicles. However, it has held talks to produce vehicles on behalf of Chery, according to industry sources. Chery is pushing aggressively into the UK and Europe with its Chery, Jaecoo and Omoda brands

13/5/2026
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Lab testing group Intertek to back £10.6bn takeover by Swedish firm EQT

The laboratory testing company Intertek has become the latest FTSE 100 business to agree to a takeover, backing a £10.6bn approach from a private equity firm owned by Sweden’s billionaire Wallenberg family.After rebuffing three previous approaches, Intertek’s board said it was “minded to recommend” the £60-a-share tilt from the Swedish buyout firm EQT to shareholders, if there was a firm offer.The deal is worth £10.6bn including debt, or £9

13/5/2026
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UK housebuilder Vistry warns of ‘significantly’ lower profits amid Iran war uncertainty

One of the UK’s biggest housebuilders has said its profits will be “significantly” lower, as it was forced to cut prices after heightened uncertainty caused by the US-Israeli war on Iran.Vistry’s shares plunged 10.5% in early trading on Wednesday, hitting their lowest level in nearly 15 years, as it told shareholders its first-half profits would be hit by the fallout from the Middle East conflict.In a stock market update hours before its annual general meeting, the housebuilder, which owns Bovis Homes, Countryside and Linden Homes, said circumstances had changed since it last updated investors in March. It said: “The level of macroeconomic uncertainty has increased, and with it the range of potential outcomes for the current year

13/5/2026
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How new owner became all powerful in ‘high stakes’ attempt to revive former WH Smith chain

Shoppers at WH Smith were once accustomed to being offered cheap chocolate stacked high at the counter while buying their morning newspaper. Now, the chain’s former high street stores have themselves become the subject of a cut-price deal – as the low-profile investment group that snapped them up appears set to pay less than half of the original cash price.The paperclips to books chain had notched up 233 years on the British high street when it was bought by Modella Capital last summer.In less than a year, the future looks very different for the chain, which was hastily rebranded to TG Jones. First established in Little Grosvenor Street in London by Henry Walton Smith and his wife, Anna, WH Smith grew rapidly in the 19th century, building a newspaper distribution business as the railway network expanded

13/5/2026
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‘I’m unique’: Dyson Daniels on his NBA niche, missing three-pointers… and investing tips

13/5/2026
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The Spin | ‘We have a hoot on the field’: Oswestry CC boasts 10 mother-daughter pairs

13/5/2026
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How will the liberal Masai Ujiri handle leading the ultraconservative Dallas Mavericks?

13/5/2026
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World’s No 1 disabled golfer Kipp Popert: ‘The best need to play for a living. The sport has stopped’

13/5/2026
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Racing need not fear Green party ‘conversation’ but must continue efforts on horse welfare

13/5/2026
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From the Pocket: Voss coached the way he played and his brutal football failed Carlton

13/5/2026