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South East Water chief executive to forgo his bonus over ‘unacceptable outages’

about 12 hours ago
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The chief executive of South East Water has said he will forgo his bonus in an act of penitence for “unacceptable outages” that left thousands of customers in Kent and Sussex without water.David Hinton told MPs on the environment, food and rural affairs select committee that he had decided not to accept an additional “performance payment” this year.Instead, he will receive only his £400,000 salary.In a statement released after his appearance in parliament on Tuesday, Hinton apologised to customers, half of whom in one town were now stockpiling bottled water in anticipation of future incidents, MPs also heard.South East Water customers in Tunbridge Wells faced significant supply disruptions in November and December.

In January, thousands more across Kent and Sussex suffered a further outage,They were left entirely without tap water, unable to shower, bathe or flush their toilets,“We recognise the serious impact this has had on our customers and know that we fell short of what is expected of us,” Hinton said,“In recognition of this, I have made the decision not to accept any bonus for the 2025-2026 year,”South East Water’s executives were more apologetic than in their last inquiry appearance in January.

Then, Hinton gave the company an eight out of 10 rating for their operational response to the flooding in December.The second major incident was declared days later.On Tuesday, Hinton agreed with the report of the Drinking Water Inspectorate (DWI) that said December’s outages had been foreseeable.Chris Train, the chair of South East Water, emphasised the company’s acceptance of its failings.“Failure is failure and we have failed,” he said.

Hinton also admitted he had not communicated quickly enough during the outages, telling MPs: “I got it wrong and that’s very much a lesson that we’ve learned into the playbook of how we handle future events,”However, pushing back against the suggestion that they were one of the worst performers in the sector, Hinton characterised South East Water as a “good company with a really big interruptions problem”,“The operation was a success, but the patient died,” quipped the inquiry chair, Alistair Carmichael, in response,Carmichael also pressed Train on why the board had awarded bonuses and increased bosses’ salaries despite years of failings at the firm,In a tense exchange, MPs asked Train why there had not been a change in leadership after the winter outages and why the board was doubling down on their current executives, highlighting the major failings as well as criticism from the prime minister, its shareholders, customers and a whole range of public and private bodies.

The Conservative MP Charlie Dewhirst said he was “frankly flabbergasted that nobody is accountable for the mess that the company’s in”.Train defended the board’s decisions on governance and leadership, saying: “We have looked as you would expect us to do at what the appropriate leadership of the organisation is going forward.“The board has given its commitment and its backing to Dave [Hinton] and the executive team going forward as the right solution for delivering what is best for South East Water customers.”Marcus Rink, the chief inspector for the DWI, said the company’s response to the water supply loss was “probably one of the worst that I’ve come across”.“That concerns me greatly,” said Rink.

“In a country where we have world-leading drinking water, it’s very important that people have confidence in what comes out of the tap,”An as yet unpublished survey suggests that confidence has plummeted, with 54% of people affected by water outages in Tunbridge Wells now reporting that they were stockpiling bottled water, the committee heard,Dr Mike Keil, the chief executive of the Consumer Council for Water, told MPs that the survey had also found nearly a fifth were now exclusively drinking bottled water,“There’s serious cultural issues here about engaging with your customers, treating them with respect,” said Keil,“We cannot afford to let this persist.

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foodSee all
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Cornichon shortage leaves British sandwich shops in a pickle

With their sharp flavour and crunch, pickled cucumbers are an essential component of any sandwich worth its salt.But an unexpected shortage of cornichons has caused consternation in sandwich shops across the country as cafes scramble to get their hands on jars of the small green pickles.A favourite sandwich of hungry office workers is the simple jambon beurre. A staple across the Channel, the French sandwich contains ham, a generous amount of butter, and, crucially, a sharp, crunchy cornichon to cut through the fat.Sandwich chain Pret a Manger brought it to popularity in the UK, and a jambon beurre retails for about £4 in its shops

1 day ago
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Rukmini Iyer’s quick and easy recipe for chilli eggs with miso beans and spinach | Quick and easy

My go-to cheat ingredient for a dash of heat is White Mausu’s peanut rāyu – it has a gentler flavour profile than, say, Lao Gan Ma crispy chilli in oil, and works perfectly in this dish of creamy, lemon-spiked beans and eggs. I recommend using jarred white beans for the speediest cook time. For an easy, get-ahead breakfast, make and chill the spinach and beans the night before, then reheat the next morning and crack in the eggs when the beans are piping hot.Prep 10 min Cook 20 min Serves 2-32 tbsp neutral oil 2 onions, peeled and roughly sliced2 garlic cloves, peeled and finely grated200g baby spinach, roughly chopped570g jar white haricot or butter beans, drained and rinsed (400g net)2 heaped tsp red miso paste (white will work, too) 150ml single cream Juice of ½ lemonSalt (optional)2 eggs 2-3 tbsp White Mausu peanut rāyu, to tastePut the oil in a large, heavy-based saucepan on a medium heat, then add the onions and stir-fry for five minutes, until just colouring around the edges. Stir in the garlic, turn down the heat to low, then partly cover the pan and cook for five minutes, to soften

1 day ago
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The US small town coffee shop that created a viral drink: ‘I still don’t understand how it went so far’

A viral coffee drink created by a little college town coffee shop on the outskirts of Minneapolis is now making its way around the world after its inventors decided to give the recipe away for free.After Little Joy Coffee’s raspberry danish latte, a spring seasonal drink, went viral in March, the shop’s owners decided to encourage coffee shops to rip off the recipe directly and add it to their menus.Posting both a home recipe and step-by-step instructions for coffee shops, they asked shops if they wanted to be added to a map of places that will serve the raspberry danish latte. Hundreds of shops quickly signed up. A map of the shops shows a presence on every continent except Antarctica, with pins in dozens of countries

2 days ago
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How to make Southern fried chicken – recipe | Felicity Cloake's Masterclass

Let’s be honest, fried chicken is one of those things that’s almost always good, but making it yourself has the benefit of allowing you to be sure of the provenance of the meat. Where fast-food restaurants tend to rely on pressure fryers for a juicy result, at home I brine the meat first using buttermilk – its slight acidity will also have a tenderising effect. Double win.Prep 5 min Marinate 4 hr+Cook 40 min Serves 2-3300ml buttermilk (see step 1)2¼ tsp salt 6 pieces of chicken of your choice – I like a mixture of drumsticks and thighs110g plain flour 40g cornflour, or rice or potato flour (see step 4)½ tsp freshly ground black pepper ½ tsp smoked paprika ¼ tsp MSG (optional)Neutral oil (vegetable, sunflower, groundnut or lard), for fryingButtermilk is the ideal consistency for this, but if you can’t get hold of any, instead whisk a little water into natural yoghurt to make it pourable. Put 275ml in a container large enough to hold all the meat, then stir in two teaspoons of salt – this improves the chicken’s ability to hold on to moisture, giving a juicier texture

3 days ago
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Simpson’s-in-the-Strand, London WC2: ‘A rollicking list of cosy British joys’ – restaurant review | Grace Dent on restaurants

The British may not have the most sophisticated palates, but we are adorable in our culinary urgesAs we sit awaiting the beef rib trolley in the Grand Divan dining room at the whoppingly sized Simpson’s-in-the-Strand, we fizz with ideas of how to describe its wildly unfettered quaintness. “It’s all a bit Hogwarts, isn’t it?” I say to my friend Hugh.He’s been four times already, but then, Simpson’s is that kind of place: a handy-as-heck, posh canteen a short stroll from Covent Garden. There’s a twinkly, ye olde cocktail bar upstairs as well as Romano’s with its more European-style menu. But, for now, let’s concentrate on the Grand Divan

3 days ago
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Benjamina Ebuehi’s sweet and salty chocolate chip cookies recipe | The sweet spot

Everyone has different ideas on what makes the perfect chocolate chip cookie, with everything from thickness and chewiness to the amount of chocolate up for debate. In my opinion, no cookie is worth eating if it’s not well salted; without it, everything feels a little off balance and flat. My not-so-secret way of salting cookies is to use a bit of miso. Not so much that it becomes a miso cookie, but just enough to bring a slightly savoury, umami vibe that makes the cookies a bit more complex-tasting and not sickly sweet.Prep 5 min Cook 30 min Chill 3 hr+ Makes 12100g unsalted butter, softened 110g dark brown sugar 110g caster sugar 35g white miso paste 1 large egg 220g plain flour ½ tsp baking powder ½ tsp bicarbonate of soda 100g milk chocolate, roughly chopped100g dark chocolate, roughly choppedPut the butter and both sugars in a large bowl and beat for two to three minutes until creamy, scraping down the sides of the bowl often

5 days ago
societySee all
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Sussex baby deaths inquiry will fail to learn lessons after excluding families, Streeting warned

1 day ago
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AI to predict how bowel cancer patients will respond to new NHS drug

2 days ago
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More than a fifth of UK’s ‘austerity children’ scarred by poverty, study says

2 days ago
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Private firms providing services to NHS made £1.6bn profit in two years, research finds

2 days ago
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‘I just want to feel like me again’: the women still waiting for breast reconstruction years after lockdown

2 days ago
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Iran war could plunge 32 million into poverty, says United Nations

2 days ago