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Amazon’s cloud ‘hit by two outages caused by AI tools last year’

4 days ago
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Amazon’s huge cloud computing arm reportedly experienced at least two outages caused by its own artificial intelligence tools, raising questions about the company’s embrace of AI as it lays off human employees.A 13-hour interruption to Amazon Web Services’ (AWS) operations in December was caused by an AI agent, Kiro, autonomously choosing to “delete and then recreate” a part of its environment, the Financial Times reported.AWS, which provides vital infrastructure for much of the internet, suffered several outages last year.One incident, in October, downed dozens of sites for hours and prompted discussion over the concentration of online services on infrastructure owned by a few massive companies.AWS has won 189 UK government contracts worth £1.

7bn since 2016, the Guardian reported in October.The AI-caused outages were smaller events, said the company, and only one affected customer-facing services.Amazon confirmed plans to cut 16,000 jobs in January, after it laid off 14,000 staff last October.In January its chief executive, Andy Jassy, reportedly said these cuts were about company culture, and not about replacing workers with AI.However, Jassy has previously said that efficiency gains from AI will reduce Amazon’s workforce in the coming years, and AI agents will allow it to “focus less on rote work and more on thinking strategically about how to improve customer experiences”.

In a statement to the Financial Times, Amazon said it was a coincidence that AI tools were involved in the outages, and that there was no evidence that such technology led to more errors than human engineers,“In both instances, this was user error, not AI error,” it said,Amazon told the Guardian that there was just one incident that had affected AWS, rather than two,Several experts were sceptical of this assessment,A security researcher, Jamieson O’Reilly, said: “While engineering errors caused by traditional tools and humans are not a rare occurrence, the difference between these and mishaps where AI is involved is that ‘without’ AI, a human typically needs to manually type out a set of instructions, and while doing so they have much more time to realise their own error.

”AI agents are often deployed in constrained environments and for specific tasks, O’Reilly said, and cannot understand the broader ramifications of, for example, restarting a system or deleting a database – which may have led to the error at Amazon.“They don’t have full visibility into the context in which they’re running, how your customers might be affected or what the cost of downtime might be at 2am on a Tuesday,” he said.“You’ve got to continually remind these tools of the context – ‘hey, this is serious, don’t stuff this up’.And if you don’t do this, it starts to forget about all the other consequences.”Last year, an AI agent designed by the tech company Replit to build an app deleted an entire company database, fabricated reports, and then lied about its actions.

Michał Woźniak, a cybersecurity expert, said it would be nearly impossible for Amazon to completely prevent internal AI agents from making errors in future, because AI systems make unexpected choices and are extremely complex.“Amazon never misses a chance to point to ‘AI’ when it is useful to them – like in the case of mass layoffs that are being framed as replacing engineers with AI.But when a slop generator is involved in an outage, suddenly that’s just ‘coincidence’,” he added.A spokesperson from Amazon said: “This brief event was the result of user error – specifically misconfigured access controls – not AI.”They said the “service interruption was an extremely limited event last year” when a tool used to visualise costs for its customers was affected in parts of China.

They added: “This event didn’t impact compute, storage, database, AI technologies, or any other of the hundreds of services that we run.“Following these events, we implemented numerous additional safeguards, including mandatory peer review for production access.Kiro puts developers in control – users need to configure which actions Kiro can take, and by default, Kiro requests authorisation before taking any action.”
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Is the UK’s golden era of free museum entry coming to an end?

For a quarter of a century, visitors to the UK’s national museums and galleries have enjoyed universal free entry to see permanent collections.The policy, introduced by the New Labour government in 2001, has been widely credited with improving access to culture and significantly increasing footfall to some of the country’s best-known attractions.But as funding pressures deepen across the sector, and running costs increase, a policy once treated as untouchable is now under renewed scrutiny.The tension was brought into focus this week, when the National Gallery announced it was to make significant cuts in the face of an £8.2m deficit in the coming year, which could mean fewer free exhibitions, reduced international borrowing of artworks and higher ticket prices

3 days ago
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The Guide #231: ​How the ​hunt for the ​next James Bond ​became the ​franchise’s ​best ​marketing ​tool

Callum Turner’s turn as James Bond lasted at most a couple of weeks. No sooner had he been enshrined as frontrunner to succeed Daniel Craig, than he was nudged from the DB5 driver’s seat by the latest heir apparent, Jacob Elordi, installed as the new bookies’ favourite after his smouldering, highly profitable performance in Wuthering Heights. Smarting somewhere in the background is Aaron Taylor-Johnson, who seemed locked in for the job a couple of years ago, enjoying the backing of former 007s Pierce Brosnan and George Lazenby, but now seems to have fallen out of favour. And don’t forget the succession of other dead cert Bonds now banished to the back of the odds market: the long-rumoured likes of Tom Hardy and Idris Elba (both now likely to have aged out of the role); Theo James; James Norton; Josh O’Connor; Harris Dickinson; Bridgerton’s Rége-Jean Page; and approximately 5,000 other predominately British actors who have enjoyed box office success/led a successful TV drama/look good in a tuxedo.On and on the hunt goes

3 days ago
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My cultural awakening: Operation Mincemeat taught me how to cry – now I sob at everything

A musical number about a woman’s letter to her husband on the second world war frontline unlocked my ability to blub – and made me a happier personI am sure I must have cried as a child, but by the time I was a teenager it had stopped. It was probably a boarding school thing. Very stiff upper lip. My parents are not the most emotionally available human beings, either. I like to tease them by saying: “I love you

3 days ago
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From Good Luck, Have Fun, Don’t Die to Tracey Emin: your complete entertainment guide to the week ahead

Sam Rockwell stars in Gore Verbinski’s madcap sci-fi comedy, and the YBA Goat is back with a new exhibition at the Tate ModernGood Luck, Have Fun, Don’t DieOut now If Sam Rockwell materialised in an LA diner dressed like something that escaped from an off-Broadway production of Starlight Express, wouldn’t you hear him out? In visionary director Gore Verbinski’s new film, Rockwell plays a man from the future, who has come back to warn us about the perils of artificial intelligence. Sold.The MomentOut now A couple of weeks after appearing in a small role in 100 Nights of Hero, Charli xcx is back on the big screen as a pop star preparing for her tour while navigating the difficulties that inevitably accompany a stratospheric rise to the top. She is – as they say – the moment.If I Had Legs I’d Kick YouOut now Rose Byrne stars as a therapist dealing with more than her fair share of her own obstacles: her young child is ill, her unsupportive husband is away working and she has a tricky relationship with … you’ve guessed it, her therapist

3 days ago
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Stephen Colbert on Andrew’s arrest: ‘Let’s hear it for British justice’

Stephen Colbert discussed the arrest of the former prince Andrew and Donald Trump’s confusing new Board of Peace.The Late Show host told the audience of Epstein pal Mountbatten-Windsor’s arrest to a sea of cheers. “Yes, finally, someone, anyone!” he said.He added: “Let’s hear it for British justice, which is better than American justice because it comes with frilly wigs.”Colbert also shared the now viral image captured by a photographer of Mountbatten-Windsor lying back in a car leaving the police station

4 days ago
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From patriotic parody to threat: Flanders and Swann, the Likely Lads and Reform | Letter

Stuart Heritage rightly observes the satire that is inherent in For He is an Englishman, the “patriotic” song from HMS Pinafore, cropping up in popular culture (‘The rallying cry of the rich and horrible’, 17 February).For a more xenophobic but equally tongue-in-cheek exploration of the same vein of nationalism, screenwriters need look no further than A Song of Patriotic Prejudice, by Flanders and Swann. In this paean to the English, every other nation of the UK is rubbished through caricature, and the rest of Europe dismissed in a few lines (“The Germans are German, the Russians are red, and the Greeks and Italians eat garlic in bed!”).This line of reasoning is explored in Whatever Happened to the Likely Lads? too, where Terry, to the derision of his friend Bob, runs through the shortcomings of every other nation. “To tell you the truth, I don’t like anybody much outside this town,” Terry adds

5 days ago
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Trump’s new global tariffs kick in at 10% – business live

about 2 hours ago
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‘People yearn for stability’: the Thames Water sewage plant at frontline of its crisis

about 3 hours ago
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Police AI chief admits crime-fighting tech will have bias but vows to tackle it

about 3 hours ago
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New datacentres risk doubling Great Britain’s electricity use, regulator says

about 16 hours ago
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Australia v India: first women’s cricket one-day international – live

about 2 hours ago
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‘Resilience is the biggest lesson’: Raducanu is ready for revival after setbacks

about 3 hours ago