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Royal Mail owner pushes back against criticisms that service has declined

1 day ago
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Daniel Křetínský, the Czech billionaire who bought Royal Mail’s parent company for £3.6bn last year, has insisted that service has not declined under his ownership, despite heavy criticism of late deliveries and price rises.In a defensive and sometimes impassioned performance in front of MPs on the business select committee, Křetínský said he was “deeply sorry” for any letters that arrive late.Since his takeover, Royal Mail has battled trade unions over working conditions, raised first-class stamp prices from £1.70 to £1.

80 and delivered 16m Christmas letters late.But Křetínský hit back at a string of complaints listed by members of the committee, including that service is getting worse and that more lucrative parcels are being prioritised over letters.With a week to go until Royal Mail’s service targets are reduced by the regulator Ofcom, he also said the UK’s expectations remain far higher than those in other European countries.The committee’s chair, Liam Byrne, began the session by saying that the company was on track to deliver 220m letters late this year, of a total of 5.6bn.

He asked Křetínský, who made much of his fortune from oil and gas, to apologise for the “decline in Royal Mail services”.But the investor, known as the “Czech Sphinx” for his supposedly inscrutable demeanour, defied the nickname to issue a pugnacious defence of his record, blaming a number of external factors.These included the UK’s comparatively high expectations for next-day delivery at relatively low prices.“This is a hard job, this is a job that nobody else in Europe is doing,” he said.“If you send a letter from Brighton to the Scottish Highlands you need to get it there for £1.

80 the next day.”He said that in Italy, first-class letters cost €5.50 (£4.76) and that regulators there only required delivery targets to be met 80% of the time.From next week, Ofcom will ease pressure on the postal service by lowering the Royal Mail’s targets under the so-called “universal service obligation”.

It will only be required to deliver 90% of first-class mail within one working day (instead of 93%), and 95% of second-class mail within three days (instead of 98.5%).The Royal Mail is missing even the reduced targets at the moment.Křetínský also denied the service was prioritising more profitable parcels over letters, after Byrne read out testimony from postal workers claiming that this is the case.“This is not an isolated pattern, this is a national breakdown in the service,” said Byrne.

The billionaire said this may have happened in crisis moments when delivery offices needed to clear blockages or delays caused by staff sickness, but was not policy.He also said it was unfair that the Royal Mail was expected to compete on parcels with businesses that do not offer staff full employment and whose labour costs were half those of the Royal Mail as a result.Křetínský said he would welcome government measures to improve employment conditions for parcel drivers working for other firms.The best public interest journalism relies on first-hand accounts from people in the know.If you have something to share on this subject, you can contact us confidentially using the following methods:The Guardian app has a tool to send tips about stories.

Messages are end to end encrypted and concealed within the routine activity that every Guardian mobile app performs,This prevents an observer from knowing that you are communicating with us at all, let alone what is being said,If you don’t already have the Guardian app, download it (iOS/Android) and go to the menu,Select ‘Secure Messaging’,Our guide at theguardian.

com/tips lists several ways to contact us securely, and discusses the pros and cons of each.
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Would Morgan McSweeney’s stolen phone have Mandelson messages on it?

Morgan McSweeney is not the first person to have had their phone snatched on a London street, but the fact he was at the time Keir Starmer’s chief of staff, and that his phone most likely contained messages to and from Peter Mandelson, has prompted questions. So what do we know about the circumstances surrounding the theft of McSweeney’s phone?According to McSweeney, in an account backed up by the transcript of his call to the Metropolitan police at the time, he was using his government-issued phone on a street in Pimlico, central London, just before 10.30pm on 20 October last year when a young man on a bike snatched the iPhone and pedalled off.McSweeney also had a personal phone with him, which he used to dial 999. He told the Met police handler that he had called his “office” to get the phone tracked before phoning them

about 13 hours ago
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Show of strength by Reform MPs at PMQs turns into a cameo appearance | John Crace

Much of good comedy lies in the timing. We were about halfway through Wednesday’s prime minister’s questions and Keir Starmer was answering an obviously planted question from a Labour backbencher on the government’s plans to ban political donations from overseas donors and via cryptocurrency. Having done the serious bit, Starmer couldn’t resist the opportunity to sign off with a pop at a man whose party survives on overseas donors and crypto. “There is only one party leader who has shown he will say anything, no matter how divisive, if he is paid to do so.”Without missing a beat, the speaker, Lindsay Hoyle, announced the next questioner

about 14 hours ago
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‘Doge of the left’ could save UK taxpayers up to £30bn, says new green thinktank

A “Doge of the left,” could save up to £30bn a year for taxpayers by rooting out waste, fraud and tax avoidance, according to the first report from a new green thinktank.Launched amid growing interest in the future manifesto of Zack Polanksi’s Green party, the Verdant thinktank will be co-chaired by James Meadway, a former adviser to Labour shadow chancellor John McDonnell, and civil society campaigner Deborah Doane.In its first report, the new group argues that a crackdown on waste, rather than the ideologically driven approach of Elon Musk’s former Doge – Department of Government Efficiency – in the US, could free up significant resources.“The political right have monopolised the discussion about savings in government spending, to disastrous effect,” said Meadway. “Breaking the false economies of Treasury thinking and vested Whitehall interests are an essential

about 22 hours ago
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English councils to get guidance on designing safer streets for women and girls

Councils are for the first time to receive guidance on how to create streets that are safer for women and girls, as ministers try to tackle what they describe as systemic unfairness in people’s ability to walk around their own neighbourhood.The guidance, being drawn up by Active Travel England (ATE), is still being finalised but is expected to include measures such as better lighting and CCTV, and replacing dark underpasses with street-level crossings.Officials will also look at initiatives from other countries, such as schemes in Spain and Sweden which allow women to ask bus drivers to drop them between stops at night to minimise how long they have to walk in the dark, something which can be particularly useful in more rural areas.To coincide with the guidance, polling commissioned by ATE showed that nearly three-quarters of women said they changed their routes in winter to avoid walking in dark places, with 88% saying they felt unsafe walking alone after dark.Local transport minister Lilian Greenwood described the guidance for English councils as both a fundamental issue of fairness and also a way to improve levels of physical activity among women and girls, which tend to be lower than their equivalents for men and boys

1 day ago
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Police to reassess Morgan McSweeney phone theft over address error

Police are revisiting a closed investigation into the theft of Morgan McSweeney’s phone after admitting they recorded the wrong address when he reported the crime.Keir Starmer’s former chief of staff told the Metropolitan police that his phone was stolen in central London when he was returning home from a restaurant on 20 October last year, the Times reported.The phone is thought to hold messages relating to Peter Mandelson’s appointment as British ambassador, which could be lost if the phone remains unfound. Earlier on Tuesday, the Met had said they were “too busy” to investigate the snatched phone.The WhatsApp messages of aides and ministers are due to be published in the next tranche of the Mandelson files and the prime minister is said to be braced for potential further resignations over their contents

1 day ago
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Starmer’s government increasing spending on foreign trips, figures show

Keir Starmer’s government is spending an increasing amount on foreign trips, with almost 40 visits abroad adding up to more than £4m since he took office, the latest transparency figures have showed.The prime minister had his most costly quarter for foreign travel in the last three months of 2025, with eight trips adding up to £1.2m.The most expensive was his three-day visit to the Cop climate conference in Brazil, along with 29 officials, costing £413,000.The trade trip to India with 45 staff on a commercial flight cost £341,000, while the G20 in Johannesburg along with 30 staff on an RAF plane came in at £367,000

1 day ago
societySee all
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More frequent ejaculations may boost men’s fertility, research suggests

1 day ago
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Polyurethane coating reduces implant complications after mastectomy, cancer study finds

1 day ago
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Public satisfaction with the NHS rises for first time since 2019

1 day ago
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My child should have been offered meningitis vaccine by the NHS | Letter

1 day ago
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Girlguiding gives trans girls and women until September to leave UK organisation

1 day ago
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Meningitis B vaccine scheme widened to include some year 11 pupils in Kent

1 day ago