H
business
H
HOYONEWS
HomeBusinessTechnologySportPolitics
Others
  • Food
  • Culture
  • Society
Contact
Home
Business
Technology
Sport
Politics

Food

Culture

Society

Contact
Facebook page
H
HOYONEWS

Company

business
technology
sport
politics
food
culture
society

© 2025 Hoyonews™. All Rights Reserved.
Facebook page

Train delays: compensation claims to be easier under Great British Railways

about 14 hours ago
A picture


Rail passengers will be able to claim compensation for delayed trains directly from the website where they bought their ticket, the government has said, as part of a shake-up to make rail travel simpler,Passengers who use third-party retailers such as Trainline to buy tickets currently, have to submit applications for refunds to the relevant train operator for processing,Compensation claim systems for individual train operators will be merged into a single consolidated service under Great British Railways (GBR), the new nationalised rail body,The Department for Transport said the GBR site will also process refunds for customers using private ticketing websites, if the retailer and passenger opt in to share their purchase details,The latest full-year figures from the rail regulator, the Office of Rail and Road, showed that train operators paid out £138m in 2023-24 for delayed journeys.

While some train operators and ticket types offer automated “delay repay”, particularly for advance e-tickets and season ticket holders, other claims can be more complicated.The most recent Department for Transport (DfT) research, from 2023, showed that an increasing proportion, 47%, of passengers whose journeys were sufficiently delayed now received compensation, with some train companies also now alerting customers when they become eligible for partial refunds.However, more than half of customers do not bother to apply.Passengers who have bought paper tickets at the station can post tickets or more usually scan them and complete the process online, but can be passed on from one company to another for longer journeys.The DfT said that passengers currently “have to contend with a complex system across 14 different train companies, which creates confusion and frustration”.

The transport secretary, Heidi Alexander, said: “Using the railway will be simpler and more reliable under Great British Railways.When services are delayed, passengers should be able to easily claim the compensation they’re owed.“These necessary changes will ensure people can claim delay repay compensation more quickly and the industry can invest taxpayers’ money in the things that really matter for passengers; freezing fares and delivering train and station upgrades, rather than losing out to fare dodgers and fraud.”The DfT will also bring in changes to railcard and ticketing terms and conditions to cut the revenue lost to fraud.Passengers buying discounted tickets using railcards will need to pass additional checks.

A “simple validation” process, designed to save about £20m a year in lost revenue, will be trialled later this year, where passengers will be asked to scan their railcard or enter details when buying discounted tickets at a ticket machine or online,It follows a recent decision to tighten refund rules for flexible tickets, which will from April only be refundable before travel is due,The DfT said that the move will tackle fraudulent claims for refunds for tickets that have been used but not scanned or stamped, losing the railway £40m annually,
societySee all
A picture

‘The videos are terrifying’: students describe spreading panic amid Kent meningitis outbreak

On Monday morning, nine days after a night out at Club Chemistry, a nightclub in Canterbury, Joe Bradshaw realised he had been linked to the meningitis outbreak in Kent that has killed two people, a university student and a sixth-former.He ran through the week in his mind, beginning to worry about those he had been in contact with.“I’m less concerned about my own health than spreading [the infection] to other vulnerable people,” he said. “My mum’s just come out of surgery so her immune system is relatively suppressed.”Bradshaw, 23, is one of the many young people in Canterbury shocked by news of the outbreak

about 18 hours ago
A picture

Meningitis outbreak at University of Kent and three schools kills two young people with 11 in hospital

A university and three schools have been struck by an outbreak of invasive meningitis that has killed two young people and left 11 others in hospital.One of the young people to have died was a student at the University of Kent, while the second was a sixth-former at Queen Elizabeth’s grammar school (QEGS) in Faversham.Two other schools, Simon Langton grammar school for boys in Canterbury and Norton Knatchbull school in Ashford, confirmed that both had a year 13 student in hospital with meningitis.The UK Health Security Agency (UKHSA) said on Monday evening it was continuing to investigate the outbreak, with 13 cases notified since March 13, including the two deaths.The sixth-form student at QEGS was named as Juliette by teachers, who described her as a kind and intelligent young woman

about 19 hours ago
A picture

Child’s play: blame it all on the dog | Brief letters

When gently asked about a pen scribble in a picture book “Goodness, I wonder who did that?”, 27-month-old Emily confidently retorted “Nancy!” – our miniature dachshund (Little liars: babies younger than one practise deceit, study suggests, 16 March).Dianne BallNottingham The government’s fuel duty is set, but the VAT element is a percentage of the retail price. Reducing VAT, perhaps to zero, could be a way to show an intent for fuel price “fairness” and avoid accusations that the government is profiteering, as it is suggesting that others might be (Watchdog puts UK fuel retailers ‘on notice’ over profiteering from Iran war, 12 March).Mic PorterWhitley Bay, Tyne and Wear Donald Trump’s performance reminds me of the Lyndon Johnson campaign’s evaluation of Barry Goldwater, his Republican rival in the 1964 presidential election: “In your guts, you know he’s nuts”.Dr John DohertyStratford-upon-Avon, Warwickshire So Iran may to have to withdraw from the Fifa World Cup (Report, 12 March) because it is being bombed by the winner of the Fifa peace prize

about 21 hours ago
A picture

‘Second chance’: why minister wants to jail fewer women in England and Wales

Pat had been in trouble with the police before, when she was 16 and had been spat out of the care system with no qualifications, no housing and no support. Nearly 50 years later, she heard a knock on the door again.There had been a fire in the estate where she lived, and another resident said she had seen Pat start it. “I was in the police station for nearly two days before I got to the magistrates court,” she said, worrying one finger over the top of her hand. “The magistrate said he was sending it to the crown court, and sending me to prison, basically

about 23 hours ago
A picture

Robert Goodman obituary

In 1992 a man with poorly controlled schizophrenia climbed into the lions’ enclosure at London Zoo and was badly mauled. This and other horrifying incidents in the early 1990s prompted widespread concern about services for mentally ill people.Better statistics were urgently required. Official surveys initially focused on adults, but in 1999 the Office for National Statistics decided to survey children and young people’s mental health for the first time, turning to the child psychiatrist Robert Goodman to guide their team of psychologists and statisticians.As well as being a distinguished child psychiatrist, Goodman had invented two child psychiatric assessment tools that now underpin population surveys worldwide: the Strengths and Difficulties Questionnaire (SDQ) and the Development and Well-Being Assessment (DAWBA)

1 day ago
A picture

Kent meningitis outbreak: key questions answered

A sixth-form pupil and a university student in Kent have died and 11 people are believed to be seriously ill in hospital after an outbreak of a rare form of invasive meningitis. We take a look at the disease, and how the situation is being managed.Meningitis is a serious condition in which the membranes surrounding the brain and spinal cord are infected with bacteria or a virus and become inflamed. It can come on suddenly and can be fatal.The current outbreak appears to involve invasive meningococcal disease

1 day ago
cultureSee all
A picture

Seth Meyers on Pete Hegseth: ‘The face of a man war-fighting with his colon’

5 days ago
A picture

Sydney Biennale 2026: politics is everywhere – but with nuance, beauty and heart

5 days ago
A picture

Naples museum to allow visually impaired visitors to experience art through touch

5 days ago
A picture

Jimmy Kimmel on Pentagon splurging on doughnuts: ‘Is this My 600lb Defense Department?’

6 days ago
A picture

Rapper Lil’ Kim to headline both Vivid Sydney and Melbourne’s 2026 Rising festival

7 days ago
A picture

Stephen Colbert on US war in Iran: ‘We’re still no closer to learning what the goal is’

7 days ago