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UK MPs urged to investigate TikTok’s plans to cut 439 content moderator jobs

1 day ago
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Trade unions and online safety experts have urged MPs to investigate TikTok’s plans to make hundreds of jobs for UK-based content moderators redundant,The video app company is planning 439 redundancies in its trust and safety team in London, leading to warnings that the jobs losses will have implications for online safety,The Trades Union Congress, Communication Workers Union and leading figures in online safety have signed an open letter to Chi Onwurah MP, the Labour chair of the science, innovation and technology committee, calling for an investigation into the proposals,The letter warns the cuts could expose children to harmful content, citing estimates from the UK’s data watchdog that up to 1,4 million TikTok users are under 13.

TikTok has more than 30 million UK users.“These safety-critical workers are the frontline of protecting users and communities from deepfakes, toxicity and abuse,” the letter said.It also claims that TikTok is looking to replace the moderators with artificial intelligence-driven systems and with workers in countries such as Kenya and the Philippines.The signatories also accuse Chinese-owned TikTok of union-busting by announcing the job cuts eight days before workers were due to vote on union recognition with the CWU’s tech branch.“There is no proper business case for making these redundancies.

TikTok’s revenues are booming – with a 40% increase for the UK and Europe alone,” the letter said.“Yet the company has decided to cut corners.We believe this decision is an act of union-busting – at the cost of workers’ rights, user safety and the integrity of online information.”The letter is also signed by Ian Russell, the father of Molly Russell, a British teenager who took her own life after viewing harmful content online, the Meta whistleblower Arturo Bejar and Sonia Livingstone, a professor of social psychology at the London School of Economics.It asks the committee to examine the implications of the redundancies for online safety and workers’ rights and what legislative steps can be taken to prevent offshoring of content moderation or replacing human moderators with AI.

Asked to comment on the letter, Onwurah said the jobs cut plans indicated that TikTok’s commitment to content moderation was under review, which “given the clear role that the recommendation algorithms used by TikTok and other platforms play in exposing users to large volumes of harmful and misleading content is a matter of significant concern”.Sign up to First EditionOur morning email breaks down the key stories of the day, telling you what’s happening and why it mattersafter newsletter promotionOnwurah said the planned redundancies jarred with TikTok’s recent appearance in front of her committee in which the company outlined its commitment to keeping the platform safe in terms of financial investment and personnel.She said: “TikTok told the committee of its commitment to upholding the highest standards in protecting both its users and its employees.How does this announcement align with that commitment?”A TikTok spokesperson said: “We strongly reject these claims.We are continuing a reorganisation that we started last year to strengthen our global operating model for Trust and Safety, including concentrating our operations in fewer locations globally, ensuring we maximise effectiveness and speed as we evolve this critical function for the company with the benefit of technological advancements.

”According to TikTok, the company has been engaging with the CWU voluntarily and has offered to continue discussions with the union once the current redundancy consultation has concluded.The best public interest journalism relies on first-hand accounts from people in the know.If you have something to share on this subject, you can contact us confidentially using the following methods.Secure Messaging in the Guardian appThe Guardian app has a tool to send tips about stories.Messages are end to end encrypted and concealed within the routine activity that every Guardian mobile app performs.

This prevents an observer from knowing that you are communicating with us at all, let alone what is being said.If you don't already have the Guardian app, download it (iOS/Android) and go to the menu.Select ‘Secure Messaging’.SecureDrop, instant messengers, email, telephone and postIf you can safely use the Tor network without being observed or monitored, you can send messages and documents to the Guardian via our SecureDrop platform.Finally, our guide at theguardian.

com/tips lists several ways to contact us securely, and discusses the pros and cons of each.
technologySee all
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Cyber-attacks rise by 50% in past year, UK security agency says

“Highly significant” cyber-attacks rose by 50% in the past year and the UK’s security services are now dealing with a new nationally significant attack more than every other day, figures from the National Cyber Security Centre (NCSC) have revealed.In what officials described as “a call to arms”, national security officials and ministers are urging all organisations, from the smallest businesses to the largest employers, to draw up contingency plans for the eventuality that “your IT infrastructure [is] crippled tomorrow and all your screens [go] blank”.The NCSC, which is part of GCHQ, said “highly sophisticated” China, “capable and irresponsible” Russia, Iran and North Korea were the main state threats, in its annual review published on Tuesday. The rise is being driven by ransomware attacks, often by criminal actors seeking money, and society’s increasing dependence on technology which increases the number of hackable targets.The chancellor, Rachel Reeves, the security minister, Dan Jarvis, and the technology and business secretaries, Liz Kendall and Peter Kyle have written to the leaders of hundreds of the largest British companies urging them to make cyber-resilience a board-level responsibility and warning that hostile cyber-activity in the UK has grown “more intense, frequent and sophisticated”

about 21 hours ago
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Equity threatens mass direct action over use of actors’ images in AI content

The performing arts union Equity has threatened mass direct action over tech and entertainment companies’ use of its members’ likenesses, images and voices in AI content without permission.The warning came as the union said growing numbers of its members had made complaints about infringements of their copyright and misuse of their personal data in AI material.Its general secretary, Paul W Fleming, said it planned to coordinate data requests en masse to companies to force them to disclose whether they used members’ data in AI-generated material without consent.Last week the union confirmed its was supporting a Scottish actor who believes her image was used in the creation of the “AI actor” Tilly Norwood, which has been widely condemned by the film industry.Briony Monroe, 28, from East Renfrewshire, said she believed that an image of her face had been used to make the digital character, created by the AI “talent studio” Xicoia, which has denied her claims

1 day ago
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AI could make it harder to establish blame for medical failings, experts say

The use of artificial intelligence in healthcare could create a legally complex blame game when it comes to establishing liability for medical failings, experts have warned.The development of AI for clinical use has boomed, with researchers creating a host of tools, from algorithms to help interpret scans to systems that can aid with diagnoses. AI is also being developed to help manage hospitals, from optimising bed capacity to tackling supply chains.But while experts say the technology could bring myriad benefits for healthcare, they say there is also cause for concern, from a lack of testing of the effectiveness of AI tools to questions over who is responsible should a patient have a negative outcome.Prof Derek Angus, of the University of Pittsburgh, said: “There’s definitely going to be instances where there’s the perception that something went wrong and people will look around to blame someone

1 day ago
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UK MPs urged to investigate TikTok’s plans to cut 439 content moderator jobs

Trade unions and online safety experts have urged MPs to investigate TikTok’s plans to make hundreds of jobs for UK-based content moderators redundant.The video app company is planning 439 redundancies in its trust and safety team in London, leading to warnings that the jobs losses will have implications for online safety.The Trades Union Congress, Communication Workers Union and leading figures in online safety have signed an open letter to Chi Onwurah MP, the Labour chair of the science, innovation and technology committee, calling for an investigation into the proposals.The letter warns the cuts could expose children to harmful content, citing estimates from the UK’s data watchdog that up to 1.4 million TikTok users are under 13

1 day ago
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Google won’t reveal if it is lobbying Trump about YouTube’s inclusion in Australia’s under-16s ban

Google has told parliament that Australia’s under-16s social media ban will be “extremely difficult to enforce”, but won’t say if it is lobbying the Trump administration about YouTube’s inclusion ahead of Anthony Albanese’s US visit.On Monday, Google and Microsoft appeared before a Senate inquiry on a range of age assurance and verification requirements being applied to social media and other aspects of the internet including search.Google’s senior manager of government affairs and public policy in Australia and New Zealand, Rachel Lord, told the inquiry the under-16s ban – which is expected to include YouTube – will have “unintended consequences” and won’t make children safer.Sign up: AU Breaking News email“The legislation will not only be extremely difficult to enforce, it also does not fulfil its promise of making kids safer online,” Lord told the inquiry.“YouTube has invested heavily in designing age-appropriate products and industry leading content controls and tools that allow parents to make choices for their families

2 days ago
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‘Death to Spotify’: the DIY movement to get artists and fans to quit the music app

This month, indie musicians in Oakland, California, gathered for a series of talks called Death to Spotify, where attenders explored “what it means to decentralize music discovery, production and listening from capitalist economies”.The events, held at Bathers library, featured speakers from indie station KEXP, labels Cherub Dream Records and Dandy Boy Records, and DJ collectives No Bias and Amor Digital. What began as a small run of talks quickly sold out and drew international interest. People as far away as Barcelona and Bengaluru emailed the organizers asking how to host similar events.The talks come as the global movement against Spotify edges into the mainstream

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