MPs to question Vodafone on ‘unjust’ treatment of store franchise owners

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Vodafone executives will next month meet MPs scrutinising the company’s treatment of scores of business owners running its stores,The move follows claims reported by the Guardian last week of suicide and attempted suicide by people who had agreed deals to run outlets for the £18bn telecoms company,The report led to suggestions that the government might consider new laws to correct the power imbalance in franchise agreements,A group of 62 former Vodafone franchisees brought a high court claim in 2024, alleging the company “unjustly enriched” itself in 2020 by slashing sales commissions,The court papers alleged that Vodafone acted in “bad faith” by unilaterally cutting fees to its franchisees; imposed fines of thousands of pounds for seemingly minor administrative errors; and then cajoled them into taking out loans and government grants to keep their businesses afloat.

The claimants said they were left with massive personal debts.MPs representing constituents in the case – including former Conservative minister Sir John Hayes, Labour’s Luke Akehurst and Reform UK deputy leader Richard Tice – have been pressing the company to visit Westminster for months.The parliamentarians are scheduled to discuss the escalating row with Vodafone on 21 January, in a meeting first reported by Sky News.Vodafone said: “We have tried on multiple occasions to resolve this complex commercial dispute.“We offered to make a significant payment which we believed would ensure no claimants had debts associated with their franchise.

We remain open to further talks and are sorry if any franchisee had difficulty in operating their business.”In September, Vodafone started offering financial settlements to a selection of former franchisees who are outside the group of legal claimants as it launched its fourth investigation into its franchising division.The company has apologised to claimants who blamed pressure from the telecoms group for triggering suicidal thoughts.A survey of franchisees in September 2020 resulted in 78 out of 119 leaving overwhelmingly critical comments about the effects Vodafone’s actions had had on their mental health.In response to the Guardian’s investigation, a Vodafone UK spokesperson said: “While we are sorry if any partners have had a difficult experience, we reject any suggestion that our franchisees were put under undue pressure.

“We continue to run a successful franchise operation, and many of our existing franchisees have expanded their business with us by taking on additional stores.“We encourage everyone to raise issues, and we will always seek to resolve them, and we remain open to further discussions with claimants to resolve the commercial dispute.”The company said it “wholly rejected” any suggestion that it “knowingly or recklessly or negligently” put anybody involved with its franchise stores under unreasonable pressure.In the UK and Ireland, Samaritans can be contacted on freephone 116 123, or email jo@samaritans.org or jo@samaritans.

ie.In the US, you can call or text the National Suicide Prevention Lifeline on 988, chat on 988lifeline.org, or text HOME to 741741 to connect with a crisis counselor.In Australia, the crisis support service Lifeline is 13 11 14.Other international helplines can be found at befrienders.

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Creme brulee and chocolate bundt cake: Nicola Lamb’s Christmas crowdpleasers – recipes

Even though our to-do lists are longer and our homes busier than ever, there’s something about Christmas that gives us the extra chutzpah to bake. And not just any baking, but baking for a crowd. So, with this in mind, here are two crowdpleasing recipes – a rich hazelnut “Nutcracker” creme brulee and a resplendent chocolate fondant bundt cake – with a few make-ahead and shortcut secrets to give you a head start.Serve this rich, decadent dessert warm from the oven in the centre of the table, piled with ice-cream (and perhaps pouring cream, too – why not? It’s Christmas!). The batter can be made and kept in the fridge for up to 24 hours, then baked from chilled; add an extra 10 minutes to the cooking time if you do so, though

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How to turn excess yoghurt into a silky-smooth dessert – recipe | Waste not

A delicious, gelatine-free panna cotta that saves yoghurt from the waste binI was really shocked to learn from environmental action NGO Wrap that, of the 51,000 tonnes of yoghurt that’s wasted in the UK every year, half of it is in unopened pots! The reason is our old arch enemy, date labels, which can cause confusion and trick us into thinking that perfectly safe yoghurt is not OK to eat. That’s one reason many supermarkets have scrapped use-by dates on the likes of yoghurt, but they still use best-before dates. Remember, if a product doesn’t have a use-by date, always do the sniff test before throwing it away.Today’s recipe is a light, gelatine-free version of panna cotta that’s instead set with agar agar (a type of seaweed), which gives it a soft-set texture. It’s refreshing, deliciously sour and simple to make

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Benjamina Ebuehi’s pistachio and cherry meringue cake recipe | The sweet spot

I’m switching up my usual Christmas pavlova this year for a slightly different but equally delicious meringue-based dessert. Discs of pistachio meringue are baked until crisp, then layered with pistachio cream and cherry compote. The meringue softens a little under the cream as it sits, giving it a pleasingly chewy, cake-like texture. A very good option if you’re after a Christmas dessert without chocolate, alcohol or dried fruit.Thanks to the viral Dubai chocolate bar, pistachio creme is quite easy to come by in most supermarkets these days; it’s already sweetened and brings a lovely, soft green colour

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Australian supermarket canned peaches taste test: the winner has an ‘absurdly low price’

In a blind taste test, Nicholas Jordan tastes 14 peaches in cans and plastic jars, in juice and syrup – but only one brand is worthy of decorating a pavlovaIf you value our independent journalism, we hope you’ll consider supporting us todayGet our weekend culture and lifestyle emailBefore this taste test, it had probably been 20 years since I last ate a canned peach. But unlike most things that happened 20 years ago, I have a strong memory of the experience. Canned, tinned or any packaged peaches weren’t a staple of my childhood (neither were fresh peaches – I was too fussy to like much except plain carbs, sausages, apples and ice-cream). But somehow I remember not only eating tinned peaches but loving them, soft like panna cotta and as syrupy as a gulab jamun. Not quite the same as a fresh peach but delicious in a different way

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All about the baby cheeses: how to curate a festive cheeseboard to remember

What should I serve on my Christmas cheeseboard?David, via emailIt will come as no surprise that Mathew Carver, founder of Pick & Cheese, The Cheese Barge and Rind, eats a lot of cheese, so in an effort to keep his festive selection interesting, he usually focuses on a specific area or region: “Last year, for instance, I spent Christmas in Scotland and served only local cheese.” Wales is up later this month. “I’m a creature of habit and tend always to go back to the cheeses I love, so this strategy makes me try new ones,” he explains – plus there’s nothing to stop you slipping in a classic such as comté in there too, because, well, Christmas.Unless you’re going for “the baller move” of just serving one glorious cheese, Bronwen Percival, technical director of Neal’s Yard Dairy, would punt for three or four “handsome wedges, rather than slivers of too many options”. After all, few have “the time or attention for a board that needs a lot of explaining”

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Georgina Hayden’s recipe for pear, sticky ginger and pecan pudding

While our Christmas Day dinner doesn’t deviate too much from tradition, I do experiment with the dessert. My family, bar one sweet-toothed aunt, avoids dried fruit-based offerings, so classic Christmas cakes and puddings are a hard no. Over the years, I have tried variations on yule logs, pavlovas and sherry trifles, but the biggest crowdpleaser is easily sticky toffee pudding (or something along those lines). This year, I’m making this warming, simple but decadent pear, sticky ginger and pecan pudding, which feels festive and fancy, and can happily make an appearance whenever.This can be made the day before and reheated before serving