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M&S calls for crackdown on ‘brazen, organised, aggressive’ retail crime

about 5 hours ago
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Marks & Spencer has called on the government and London’s mayor to crack down on retail crime, saying it has become “more brazen, more organised and more aggressive”, after reporting an increase in shoplifting and violence at its stores.The M&S chief executive, Stuart Machin, has written to the home secretary, Shabana Mahmood, and its retail director, Thinus Keeve, has written to the London mayor, Sadiq Khan, saying greater resources are needed for police to tackle the crime effectively and target repeat offenders and crime hotspots.“In the past week alone we have had gangs forcing open locked cabinets and stripping shelves, two men brazenly emptying the shelves of steak and walking out, a large group of young people ransacking a store before assaulting a security guard, a colleague head- butted trying to defuse a situation and another hospitalised after having ammonia thrown in their face,” Keeve wrote on the M&S website.“It is worse in London, but it is happening across the country, and it is becoming routine, because it seems there are no consequences.”Police responded to reports of antisocial behaviour involving a group of “several hundred young people” this week in Clapham, south London, as part of “link-ups” using social media apps, including TikTok and Snapchat.

Keeve said there were about 5.5m incidents of shoplifting last year across the UK, excluding “the vast number that go unreported”.“Every day, more than 1,600 retail workers face violence or abuse.This is not isolated.It is systemic and it is getting worse, not better.

”He added: “Without a government seriously cracking down on crime and a mayor that prioritises effective policing we are powerless,We need a stronger, faster and more consistent police response, using tools that already exist to target repeat offenders and crime hotspots,And we need far greater transparency on crime so the true scale and impact is understood and can be used to target resources,“We need to recognise this for what it is,A systemic issue.

A growing issue.And one that demands a coordinated response across government, policing and industry.”About 100 officers were called to Clapham High Street on Tuesday where young people were reported to be attempting to access shops and a restaurant.Fires were also lit on Clapham Common and fireworks set off.Six teenage girls were arrested after two separate incidents of antisocial behaviour “fuelled by online trends”, according to the Metropolitan police.

Five people were assaulted, including four police officers.The Met said it expected more arrests would be made in the coming days.Khan has condemned the scenes in Clapham as “utterly unacceptable”.He said “the culprits will face the full force of the law” and that police were working with social media companies to try to clamp down on “viral online content which promotes violence and theft”.Adam Hawksbee, the head of external affairs at M&S, told BBC Radio 4’s Today programme: “Retail crime has always been a challenge, but it does feel in the past weeks and months that the problem is getting worse.

”Asked about the impact of shoplifting on staff, Hawksbee said it “clearly has an impact”, and that staff “worried about coming into work, they might be nervous about the journey home, and that’s not the position that we want our colleagues to be in”.Shoplifting offences increased in England and Wales in the year to September, but remained slightly below record levels seen in the 12 months to March 2025, the latest Office for National Statistics figures available show.There were 519,381 shoplifting offences in the year to September 2025, up 5% from 492,660 the previous year.A total of 530,439 offences were recorded in the year to March 2025.
societySee all
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Screen time guidance does not go far enough | Letters

While I fully support the government’s guidance to parents of under-fives to keep screen time to under an hour a day (Keep under-fives’ screen time to no more than an hour a day, UK advice says, 27 March), this does not go far enough. Children do not only experience screens at home; they also encounter them in early childhood settings and schools.Contrary to the advice given in the new guidance for parents, the government requires all children to complete a screen-based test within their first six weeks at primary school. The Reception Baseline Assessment takes up 20 minutes of their daily screen time. Teachers are not able to interact with the child while doing the test as they must follow a script

about 22 hours ago
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Overthinking is rarely an advantage | Letter

I was delighted to read Polly Hudson’s article on overthinkers like me (Faithful, sensitive, forgiving: overthinkers like me make the best partners, 29 March). I am 51 now and have spent most of my life at the mercy of my ability to “turn even the most pleasant, benign interaction into a horrifying encounter that definitely caused offence”.Someone once described me as a sentinel – forever observing and analysing myself and, as a result, never actually living in the moment and enjoying the freedom from guilt and shame and self-loathing that the under- and perfect-level thinkers around me appeared to achieved without effort.Advice to just “be myself” fell on deaf ears. I couldn’t simply “turn off” my thinking – in the same way that someone who is diabetic cannot think their way to producing more insulin

about 22 hours ago
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‘We’re trapped’: developer’s unpaid debt leaves London flat owners unable to sell

Leaseholders in east London have said they are “trapped in unsellable homes” because of an £850,000 debt owed by the building’s developer to Hackney council, who have let it go unpaid for eight years.The 17 leaseholders, who live in a block of flats in Upper Clapton, have appealed to the council for help but their pleas, including requests for a meeting, have been ignored.Rich Bell, 38, is one of the owners. He was expecting to move out of his one-bedroom flat last year, having outgrown it after having his first child. He was in a “pretty advanced stage” of the selling process but was halted when the solicitors encountered an issue

1 day ago
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Resident doctors accuse Keir Starmer of sabotaging talks to end pay and jobs dispute

Resident doctors have accused Keir Starmer of damaging the prospects of a deal to end their pay and jobs dispute by threatening to cut 1,000 new jobs for medics in the NHS.The claim from the British Medical Association leaders came just before the Thursday deadline given by the prime minister for the union to accept the government’s final offer.Barring a late change of heart by the BMA, resident doctors in England will stage a six-day strike from 7am on Tuesday. The union’s resident doctors committee last week rejected the government’s detailed plan to end their long-running dispute.It included a pledge to increase the number of places available in specialist medical training by up to 4,500 over the next three years to help more early-career doctors start training in their chosen speciality

2 days ago
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Starmer’s threat to resident doctors is a grave mistake | Letters

While I totally disapprove, as I did last time, of the doctors’ strike but completely support their demands and grievances, it is the prime minister’s response which has made me write this letter (Keir Starmer gives resident doctors 48 hours to call off strike or lose training offer, 31 March). His threat of not creating extra training posts is shocking, inappropriate and impulsive. Though on the face of it it sounds like an innocuous response showing irritation, it is probably the most convincing evidence so far of his unfitness to govern among the litany of his other missteps.It has laid bare his government’s lack of strategy and lack of sincerity. Does he understand that, by not creating training posts, he is not only going to harm doctors’ careers, spoil thousands of young doctors’ lives and deter others from adopting this noble and vital profession, but also harm the NHS, and thus patient care? The NHS is desperately understaffed

2 days ago
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High times or low blows? Experts fail to clear air over German drug legalisation

It was a landmark piece of legislation passed by Germany’s previous, centre-left-led government: a measure that legalised the personal recreational use of cannabis for over-18s despite warnings from critics it would cause a steep rise in the drug’s use, including by teenagers, and boost criminal gangs.Two years on, controversy over the move has still not been stubbed out, with critics and proponents at odds over its impact on consumption, youth welfare and organised crime.Preliminary results from an ongoing study into the policy’s consequences, released on Wednesday, provided a mixed picture, with enough ammunition for each side to claim vindication.The MPs Carmen Wegge and Christos Pantazis of the centre-left Social Democrats (SPD) said the analysis to date showed that partial legalisation was the right approach.“The dramatic negative effects on consumption patterns or public health feared by critics have not materialised

2 days ago
cultureSee all
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Smiley Face: finally, a stoner comedy for the girls who get overstimulated at the supermarket

3 days ago
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‘After one gig, someone stole my car with my dole money in it’: Morcheeba on how they made The Sea

4 days ago
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Jayson Gillham announces tour with Palestinian-Jordanian musician ahead of MSO court case

5 days ago
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Fill that Glasto-shaped hole! The 40 best UK festivals you can still book

5 days ago
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Shaun Micallef: ‘Charlie Pickering said that’s the only thing keeping him going – to vanquish me’

6 days ago
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I thought I’d been coping with my sister’s death – a Taylor Swift song showed me I hadn’t

6 days ago