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John Lewis to open VIP lounge at Oxford Street store with free drinks and massages

about 15 hours ago
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John Lewis is to open a VIP space at its Oxford Street store in London as part of a drive to lure customers back, after years in which it has lost ground to rivals including Marks & Spencer.The retailer is to unveil the John Lewis Lounge on Tuesday, with access for members of its loyalty card scheme, weeks after reporting group losses had nearly tripled to £88m in the first half of this year.In the area, which the company said would be trialled until Christmas, customers will be served a complimentary glass of sparkling wine or hot drink as well as given hand and arm massages, Waitrose chocolates, and nibbles from the cafe chain Benugo.The company describes the area as “VIP retreat or third space”, a “haven where members can rest and recharge … a moment of serenity”.Rosie Hanley, the brand director at John Lewis, said: “Our new John Lewis Lounge is about rewarding loyalty with a premium experience.

This trial is a perfect example of our wider strategy investing in our stores to offer unique, service-led experiences that our customers can’t get anywhere else.”Customers who are signed up to the retailer’s My John Lewis scheme will be able to book slots in advance, or walk in if there is space.Members will be able to bring two guests with them, and the VIP space will be able to accommodate up to 30 customers an hour.The initiative, which was first reported by the Sunday Telegraph, comes as John Lewis looks to invest in its stores in an attempt to attract customers to its high street stores.The group said in September, when it reported the losses, that it expected the “macroeconomic environment to remain challenging” but would step up investment so that it was “positioned to deliver full-year profit growth”.

John Lewis Partnership, the parent company of John Lewis and Waitrose, is spending about £800m on refurbishing its department stores and recruiting more floor staff to improve the experience for shoppers.The retailer traditionally makes all its profit in the second half of the year and expects this year to be the same.Its traditional Christmas advert is typically unveiled in the first half of November.Sign up to Business TodayGet set for the working day – we'll point you to all the business news and analysis you need every morningafter newsletter promotionThe opening of the VIP space follows a successful drive to get more customers to sign up to the My John Lewis loyalty scheme, membership of which has increased by 13% over the past year to 3.8 million people.

The company also operates a My Waitrose loyalty scheme,It plans to launch a joint loyalty card, valid across John Lewis and Waitrose, in the future,
cultureSee all
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Womad festival returns and moves to new Wiltshire site

Womad festival, the global music festival co-founded by Peter Gabriel, is to return in 2026 at a new venue.The festival took a year off in 2025 in order to “return fully charged”, and left its home of Charlton Park, Wiltshire, where it had been held since 2007. Its new venue remains in Wiltshire, at nearby Neston Park in Corsham.“It immediately felt to us like a warm and welcoming home into which we could sink our roots,” Gabriel said.“In a world in which many bad actors seem to be achieving power by fanning the flames of hatred, racism and division, a meeting place for all the world’s cultures and dreams, built on mutual respect, seems all the more precious,” he added

3 days ago
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Seth Meyers on Trump’s South Korea visit: ‘Getting the royal treatment he so desperately craves’

Late-night hosts recapped Donald Trump’s lavish visit to South Korea, where he received a ceremonial golden crown.Trump continued his tour of Asia on Wednesday, where he’s been “getting the royal treatment he so desperately craves”, according to Seth Meyers. “He wishes he could get the same treatment back here at home. He made it clear, for example, that he’s super-jealous of China’s authoritarian government.”Speaking to South Korean leaders, Trump assured them that the country’s partnership with the US guaranteed that “you’ll have everything done very, very quickly … as fast as any other country, other than China”, because China “has a good system” where Xi Jinping can “approve things immediately” whereas he had to “wait two weeks”

4 days ago
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A third of people in England believe in ghosts, survey finds

It is the time of the year when the veil between the living and the dead is at its thinnest, and spirits walk the Earth once more.But it appears you are more likely to be visited by a ghost if you are under 35 years old, while spiritual creatures tend to avoid those who live in the East Midlands.New research from the National Folklore Survey has found that, across England, more than a third of people believe in ghosts and supernatural beings, but belief in the paranormal varies according to age and geography.Led by academics from Sheffield Hallam University, the University of Hertfordshire, and Chapman University in the US, the survey is the first of its kind since the last Survey of English Language and Folklore more than 60 years ago.Just over one in three people in England said they believed in ghosts or the spirits of the deceased, with younger people (aged 25-34) most likely to believe in the paranormal, which also includes magical beings, possession, spells, psychics, angels and demons

4 days ago
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Arts organisations still in ‘funding limbo’ after crash of Arts Council England online portal

Arts organisations and artists have said they are still in “funding limbo” with mounting bills and uncertain futures after this summer’s crash of Arts Council England’s grant processing platform.ACE’s online portal, Grantium, was used by artists to submit and manage funding applications. But when it crashed in July, it left thousands of applications for vital funding in doubt – a situation that persisted for several months until applications reopened in late September.Individual artists and leaders of arts institutions have said that, after the crash, they received less money than initially offered by ACE, which is also accused of revoking funding application extensions for organisations affected by the collapse of the portal.ACE claimed the outage was caused by the inability of Grantium to operate with high traffic at a time when the system was being updated

4 days ago
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Jimmy Kimmel on government shutdown: ‘There is no Republican plan for healthcare’

Late-night hosts recapped Donald Trump’s state visit to Japan as the government shutdown continued into its fourth week.On Jimmy Kimmel Live!, the comedian checked in on Trump’s visit to Japan this week. “You know, when Trump visits, you have to find something to do with him,” he said. “You can’t just take him for a stroll around town.“So instead, you take him for a stroll inside a palace, where he gets uncomfortably close to the band,” he said over footage of Trump wandering aimlessly through a ballroom with the Japan’s prime minister, Sanae Takaichi

5 days ago
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Man who won damages over Richard III film calls for more regulation of fact-based drama

A university executive who won damages over his portrayal in Steve Coogan’s film The Lost King has urged Ofcom to strengthen regulation of fact-based drama, after what he described as a three-year “anxious, stressful and hurtful” ordeal.Richard Taylor, formerly deputy registrar at the University of Leicester, sued Coogan as well as the film’s production company, Baby Cow, and the distributor Pathé over his portrayal in the 2022 film about the discovery of Richard III’s remains in a Leicester car park.The parties reached a settlement requiring damages, a clarification to appear on the film, and an undertaking not to repeat the defamatory claims. A judge had found Taylor was shown in an “unrelentingly negative and defamatory” light.Taylor said Ofcom needed “clearer guidance” to stop similar misrepresentations happening in future

5 days ago
businessSee all
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The London consensus is a timely challenge to Trump’s isolationism | Phillip Inman

1 day ago
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‘It’s brutal, they feel very attacked’: budget uncertainty hits Southampton boat show

2 days ago
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Nexperia halts chip supplies to China in threat to global car production

2 days ago
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JP Morgan warned US of $1bn in Epstein transactions possibly related to human trafficking

2 days ago
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Ministers’ claims to have helped JLR in doubt as £1.5bn support left untouched

3 days ago
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Amazon shares surge as AI boom fuels cloud growth; Nvidia boss says selling chips in China is Trump’s call – as it happened

3 days ago