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UK vets face crackdown over fees as pet owners ‘left in the dark’ on bills

about 12 hours ago
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The UK’s competition watchdog has ordered vets to cap prescription fees at £21 and proposed a cost comparison website, after finding consumers had faced huge price rises and been “left in the dark” over bills.The Competition and Markets Authority (CMA) said public satisfaction with the cost of services was “low” after a two-and-a-half-year investigation into the £6.7bn market found “there is not strong competition between veterinary businesses”, with large chains dominant.The watchdog said vets must now tell pet owners that medicines may be cheaper online, and let them know they can get a prescription and that this could save them money.Written prescription fees will be capped at £21 for the first medicine and £12.

50 for any additional drugs.It estimates that these measures could save pet owners hundreds of pounds.However, the cap is not as severe on industry as the £16 limit the CMA had previously proposed.Martin Coleman, the chair of the independent inquiry group, said: “Too often, people are left in the dark about who owns their practice, treatment options and prices – even when facing bills running into thousands of pounds.“Our measures mean it will be made clear to pet owners which practices are part of large groups, which are charging higher prices, and for the first time, vet businesses will be held to account by an independent regulator.

”Pet owners spent more than £6.7bn on veterinary and other services in 2024, equating to £390 for every pet-owning household.Some spend much more: for example, surgery for cruciate ligament disease, a common procedure for dogs, can cost £5,000, occasionally even more.Other legally binding measures include price lists and a comparison website to increase competition and drive down costs.It will also require large groups to make clear that individual vet practices are part of a chain.

Pet owners using a chain vet practice can expect to see changes before Christmas, including standard price lists,Practices must provide a written estimate in advance for any treatment expected to cost £500 or more including aftercare costs, excluding emergencies, plus an itemised bill,The watchdog found average prices of vet services had risen “sharply and much faster than general inflation”, by 63% between 2016 and 2023,It said it had not seen evidence of a strong link between price increases and investments in quality,“We have seen internal documents from some LVGs [large veterinary groups] that link price increases to an expectation that pet owners will not react by purchasing less or switching away.

We have also seen internal documentary evidence regarding pricing strategies at LVGs that are based primarily on non-quality factors,” it added.More than 60% of veterinary practices are owned in whole or in part by six large groups: CVS and Pets at Home, both listed on the London Stock Exchange; Medivet, IVC and VetPartners, which are owned by private equity investors; and Linnaeus, whose parent company is Mars Petcare, a subsidiary of the US confectionery group Mars.CVS said it was “pleased” that the CMA had considered industry feedback on the fee cap, adding that it already complied with many remedies, and published price lists on its practice websites late last year.“While we continue to believe that some of these remedies are not fully justified, we are comfortable with them and believe they are workable,” the company said.Vets for Pets, the 452-practice arm of Pets at Home, said: “We’re pleased the process has identified the need to modernise the legislation and regulatory system underpinning the sector and we’re looking forward to being part of these ongoing discussions.

”The CMA labelled the 60-year-old regime “outdated”, saying that because it applies to individual vets but not businesses or practices, “key parts of the system are unregulated where concerns have arisen”.The British Veterinary Association president, Rob Williams, said: “The majority of the CMA’s measures focus on increasing transparency and information, which will help pet owners make more informed choices and support competition, which is a really positive step.“Delivering highly skilled veterinary medicine is costly and while we recognise prices have risen sharply in recent years this is due to a number of factors, including the higher costs all businesses are experiencing – and vet practices are not immune.”
politicsSee all
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Reeves slips into yoga voice to try to soothe fears over costs of Trump’s war | John Crace

You have to feel a bit sorry for the chancellor. Roughly four weeks ago, Rachel Reeves had come to the Commons to deliver her spring statement. A moderately upbeat picture of the nation’s finances that didn’t necessarily coincide with people’s lived experience. Still, it more or less did the trick. Bought her another six months until the autumn budget

about 5 hours ago
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Labour lost white working-class voters to Greens in Gorton and Denton, party analysis finds

Labour lost significant numbers of white working-class voters to the Greens in Gorton and Denton, the party’s postmortem has concluded, after it came third in the Greater Manchester byelection last month.The Greens won the byelection, with Reform in second place.Labour’s deputy leader, Lucy Powell, told activists and members it was a warning the party could lose voters on its left flank who went far beyond the stereotype of progressive young professionals and those from Muslim communities.High numbers of voters broke for the Greens in the final hours before polling closed, the party’s analysis has found, with some conflicted until they reached the ballot box about which party was better placed to stop Reform.Powell was expected to present the findings to Labour’s national executive committee on Tuesday but told activists and members in a call over the weekend that people had repeatedly said they needed a “reason” to vote Labour

about 5 hours ago
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Reform UK suspends mayoral candidate over comments on Jewish group

Reform UK has suspended one of its key mayoral candidates after he described members of a Jewish neighbourhood watch group as “cosplayers” and likened them to “Islamists on horseback”.Chris Parry, who had remained the mayoral candidate for Hampshire despite a previous controversy in which he said David Lammy should “go home” to the Caribbean, made the latest comments on Monday about Shomrim, a volunteer group that safeguards communities including Orthodox Jewish families.The former rear admiral was condemned for comments made when he retweeted a post on X by Catherine Blaiklock, a co-founder of the Brexit party, hours after news emerged of an arson attack on ambulances run by a Jewish charity in London.“Can Christian’s [sic] in Britain set up their own police and patrol certain neighbourhoods?” said Blaiklock, who posted a picture of a number of Shomrim vehicles.Parry shared the post, adding: “Remember that these cosplayers have no more jurisdiction or legal authority than ordinary citizens

about 6 hours ago
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UK defence firms ‘bleeding cash’ as delayed spending plan leaves industry in ‘paralysis’

Defence manufacturers are going bust while others have been left in “paralysis” and “bleeding cash” as they wait for a long-delayed UK military spending plan for the next decade, MPs have heard.Industry groups said a more than six-month delay to the defence investment plan (DIP) had also left the UK behind Germany and the US in attracting cash from global investors.“The ecosystem is not in a great place, it’s what I would call paralysis,” said Samira Braund, the defence director of the ADS Group trade body, speaking to the defence select committee on Tuesday. “I don’t think that [the government] have put effective mitigation plans in place at all.”The DIP, originally expected last autumn, has been repeatedly postponed amid warnings that the military faces a £28bn funding gap over the next four years

about 6 hours ago
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Rachel Reeves rules out universal support on energy bills

Rachel Reeves has ruled out universal support to deal with any future rise in energy bills, saying any government help would be targeted, and criticised the support offered by Liz Truss’s government as unaffordable and irresponsible.The chancellor also said she would review the planned fuel duty rise in September, but did not commit to delaying or postponing it.She said contingency planning was taking place for an expected rise in energy bills but the focus was on longer-term measures to bring down bills for all, and targeted support for the poorest households.“The previous government pushed up borrowing, interest rates, inflation and mortgage costs with an unfunded, untargeted package of support under Liz Truss. That gave the support to the wealthiest of households,” Reeves said

about 7 hours ago
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Ed Davey accuses Reform UK and Tories of importing ‘Trump-style divisive politics’

Ed Davey has accused Reform UK and the Conservatives of importing “Trump-style divisive politics” as he launched the Liberal Democrats’ 7 May local elections campaign, promising the party would focus on “fixing things for your community”.He also raised concerns that energy bill support being considered by the UK government would not include people on middle incomes who he said were being “hammered” by price rises caused by the war on Iran.Davey’s party is hoping to build on its success last year when it beat the Conservatives into third place by winning more than 160 new seats, which were taken almost entirely at their expense.Lib Dem candidates are to focus on tested issues, including cleaning up local rivers polluted by sewage. The other two main planks of their platform for the 7 May election are on improving local health services and cutting energy bills

about 7 hours ago
technologySee all
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MPs urge UK government to halt contract giving Palantir FCA data access

1 day ago
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AI boom risks widening wealth divide, says BlackRock’s Larry Fink

1 day ago
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Leonid Radvinsky, owner of OnlyFans, dies aged 43

1 day ago
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‘Kids say they take a quick look at TikTok’: a new kind of distracted driving is on the rise

1 day ago
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iPhone 17e review: Apple upgrades its cheapest new smartphone

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Campaign groups rail against Palantir, but the UK contracts keep coming

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