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Qantas confirms cyber-attack exposed records of up to 6 million customers

about 20 hours ago
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Qantas has suffered a major cyber-attack, potentially exposing the records of up to 6 million customers.The airline said on Wednesday that the affected system had now been contained and its systems were secured.The system in question was a third-party platform used by the airline’s contact centre, which contains the records of 6 million customers.The data includes customer names, email addresses, phone numbers, birth dates and frequent flyer numbers.It did not contain credit card details, financial information or passport details.

Frequent flyer accounts were not compromised, neither were passwords, Pins or login details.Sign up for Guardian Australia’s breaking news emailQantas said it first detected the unusual activity on Monday and immediately took steps to contain the system.Qantas is assessing the portion of data stolen but said it was expected to be “significant”.In an updated statement to customers on Wednesday afternoon, Qantas said the cybercriminal had “targeted a call centre and gained access to a third-party customer servicing platform”.The identity of the attacker is not yet known but is believed to bear similarities to the tactics of the so-called Scattered Spider ransomware group that had been targeting airlines and retail stores in the US and UK.

The Guardian reported in May that Scattered Spider is unusual among hacking groups deploying ransomware because it is composed of native English speakers from countries such as the UK, US and Canada.The FBI last week warned airlines in the US that the group was targeting the aviation sector.In a post on X, the FBI said the group uses social engineering techniques, often impersonating employees or contractors to deceive IT help desks into granting access, and bypassing multi-factor authentication.“They target large corporations and their third-party IT providers, which means anyone in the airline ecosystem, including trusted vendors and contractors, could be at risk,” the FBI said.They then steal sensitive data for extortion and often deploy ransomware that locks up company systems.

The federal minister responsible for cybersecurity, Tony Burke, would not confirm when asked on ABC’s Afternoon Briefing on Wednesday afternoon whether it was the Scattered Spider ransomware group.Burke said he had been briefed, but would allow the cybersecurity agencies to make the announcements on any alleged culprits.“The reality is with these networks, they’ll go where they can find vulnerability,” he said.Burke said when companies rely on third parties for their systems, it makes their cybersecurity obligations “more complex”.Qantas said it has informed the Australian Cyber Security Centre, the Office of the Australian Information Commissioner, as well as the Australian federal police.

The airline’s chief executive, Vanessa Hudson, said the company had recruited independent specialised cybersecurity experts to investigate the matter.A dedicated customer support line and a dedicated page on the company’s website will update customers as the investigation progresses.“We sincerely apologise to our customers and we recognise the uncertainty this will cause,” Hudson said.“Our customers trust us with their personal information and we take that responsibility seriously.“We are contacting our customers today and our focus is on providing them with the necessary support.

”Cyber-attacks remain on the increase in Australia, after superannuation funds in April suffered hacks on a small handful of customers that resulted in more than $500,000 being taken from their accounts.In May, the Office of the Australian Information Commissioner said the number of data breaches reported under the mandatory notification scheme had increased by 25% in 2024, compared with 2023.According to the report covering 1 July to 31 December 2024, there were 595 data breaches in the latter half of the year, taking the total number of breaches reported that year to 1,113, up 25% from 893 in 2023.In the half year, the highest number of reports came from health providers (121) followed by government (100), finance (54), legal and accounting (36), and retail (34).The report found 69% of the data breaches occurred due to malicious or criminal attack, with phishing – that is, using compromised credentials to access data – being the most common at 34% of such incidents.

It was followed by ransomware at 24%.The majority of reported breaches affected fewer than 5,000 people each but two were reported to affect between 500,000 and 1 million people.Most personal information in the breaches comprised contact information, ID information or financial or health information.
foodSee all
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Georgina Hayden’s recipe for spiced crab egg fried rice

Crab deserves to be celebrated, but that doesn’t mean it has to be a super-fancy, laborious meal. Crab midweek? Yes, please, and fried rice is my fallback whenever I am in a dinner pickle. That’s not to belittle its deliciousness, complexity or elegance, though, because this spiced crab version can be as fancy as you like. That said, the speed and ease with which I can create a meal that I know everyone will love is the winning factor. Plus, I often have leftover cooked, chilled rice in the fridge, anyway, which is always the clincher (cooked rice has a better texture for frying once chilled)

2 days ago
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Rukmini Iyer’s quick and easy recipe for courgette linguine with trout, lemon and dill | Quick and easy

This is such a lovely, summery dish: it takes under 30 minutes from start to finish, and I found it immensely reviving after a long day. The grated courgette melts into the pasta, and works perfectly with the lemon, trout and a hit of chilli. If you have one of those multi-nut and seed mixes (the M&S 35-plant one is excellent), by all means add a scoop to finish; otherwise, a scattering of toasted pine nuts will add a welcome crunch. An elegant dinner for two.Prep 10 min Cook 20 min Serves 22 trout fillets 2½ tbsp olive oilSea saltJuice and finely grated zest of ½ lemon, plus 2 lemon slices180g linguine 2 garlic cloves, peeled and finely grated1 tsp chilli flakes1 large courgette, trimmed and coarsely grated10g fresh dill, roughly chopped 4 tbsp pine nuts, or 4 tbsp omega nut and seed mixHeat the oven to 200C (180C fan)/390F/gas 6

3 days ago
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Bangkok Diners Club, Manchester M4: ‘This will soon be one of Manchester’s hottest dining tickets’ – restaurant review | Grace Dent on restaurants

Bangkok Diners Club feels a bit as if it’s tucked down a humid Rattanakosin sidestreet in the Thai capital’s old town, rather than in a room above a pub 6,000 miles away in Ancoats, Manchester. Husband-and-wife team Ben and Bo Humphreys have brought their joint skills to the Edinburgh Castle, an elegantly restored 19th-century pub with an upstairs restaurant that in recent years has made quite a name for itself; before the Humphreys’ arrival, this same space was the lair of Winsome’s Shaun Moffat, where plaudits and gongs were in ready supply, but then Moffat got his hands on his own place and this upstairs room needed a pair of cool, capable hands to take over.Look no further than Ben and Bo, who have a pedigree in forward-thinking Thai cuisine. Bo was born and raised in Thailand’s north-eastern Isaan region, before moving to Bangkok in her teens, while Ben has cooked at Manchester’s Thai fusion restaurant District and, before that, at Tattu, Rabbit in the Moon and Lucky Cat. After the closure of District in 2022, the couple spent three years eating their way across Thailand and the US, picking up inspiration for dishes in which authentic Thai flavours, and occasionally Bo’s family-favourite recipes, could merge with the Korean and Mexican barbecue flavours of Miami smokehouses

4 days ago
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How to make coffee and walnut cake – recipe | Felicity Cloake's Masterclass

Today is my birthday, so I’m celebrating with a classic that, for all the sticky tres leches and sophisticated sachertortes I’ve enjoyed in recent years, remains my absolute favourite, my desert island cake: that darling of the WI tea tent, the coffee and walnut sandwich. The great Nigel Slater once named it his last meal on Earth, and I’m hoping to have it for tea.Prep 30 min Cook 25 min Serves 8225g room-temperature butter 4 tbsp instant coffee (see step 1)100g walnut halves 4 eggs 225g soft light brown sugar 225g plain flour 3 tsp baking powder ¼ tsp fine salt Milk (optional)For the icing165g room-temperature butter425g icing sugar ¼ tsp salt 4 tbsp double cream (optional)If you’ve forgotten to get your butter out of the fridge, begin by dicing and spacing it out on the paper to soften (remember, you’ll need some for the icing, too).Mix the coffee with two tablespoons of boiling water and leave to cool – I like the nostalgic flavour of instant coffee here, but you can substitute three tablespoons of espresso or other strong coffee, if you prefer.Toast the walnut halves in a dry pan until they smell nutty, then set aside a quarter of the most handsome-looking ones to use as decoration later

5 days ago
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From mochi ice cream to strawberry sandos, Japanese sweet treats are tickling UK tastebuds

If you said to a friend that you fancied Japanese food this weekend, they might be forgiven for thinking you meant sushi. But lately a new culinary export from Japan is catching up with fish and rice in the hearts and tastebuds of British foodies.Soft, sweet and full of character, Japanese-style desserts – from mochi ice cream to matcha cookies – have been steadily gaining ground on UK shelves.Such is their popularity, M&S has launched its own take on the strawberry sando, a Japanese convenience store favourite, a sandwich made with soft milk bread, whipped cream and neatly layered fruit.According to some industry commentators, British retailers are taking note of consumers’ growing appetite for “joyful” sweet treats as a simple pleasure to brighten their days

5 days ago
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My Glastonbury food odyssey: 10 of the best dishes – whether you’re feeling hungover or healthy

From vegan katsu curry to smoked barbecue brisket, the festival has an incredible array of street food. Here are the stalls worth queueing forThe food choices at Glastonbury can feel overwhelming – a smorgasbord of street food from around the world, which can trigger terrible choice paralysis when you’re operating with a hangover, on zero sleep, or both. Fear not. Here are some guaranteed Glastonbury food wins, whether you’re looking to stave off the mother of all hangovers or simply on the hunt for something green.South of the Pyramid stageA massaman curry served on brown rice (£14), this is loaded with nutritious ingredients, including greens, kimchi pickles and new potatoes

5 days ago
societySee all
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‘I was constantly scared of what she was going to do’: the troubled life and shocking death of Immy Nunn

about 19 hours ago
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Cass review: how has report affected care for transgender young people?

about 21 hours ago
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Children should not be strip-searched or detained unless a last resort, say MPs

about 23 hours ago
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NHS in England told to slash recruitment of overseas-trained medics

about 23 hours ago
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UK’s obesity and overweight epidemic costs £126bn a year, study suggests

about 24 hours ago
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Women over 65 still at risk from cancer from HPV and should be offered cervical screening – study

1 day ago