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South East Water fined £22.5m for ‘repeated supply failures’ in Kent and Sussex

about 5 hours ago
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South East Water has been fined £22,5m by Ofwat for repeated supply failures in Kent and Sussex between 2020 and 2023 that affected more than 280,000 people,While the root cause of the water shortages was extreme weather, the water regulator for England and Wales found that they were “in part attributable to and/or exacerbated by failures by South East Water itself to develop and maintain an efficient water supply system”,This has affected 286,645 customers since 2020, with some customers being affected repeatedly, Ofwat said in its enforcement order proposal,In January, Ofwat began a separate investigation into a series of outages before Christmas that left tens of thousands of residents in Kent and Sussex without water for up to a week, many of them in Tunbridge Wells.

This prompted the environment secretary, Emma Reynolds, to call for the regulator to review the company’s operating licence.Chris Walters, Ofwat’s interim chief executive, told BBC Radio 4’s Today programme: “The investigation reveals that South East Water did not take sufficient steps to plan, to learn from previous events.For example, the big freeze event we had in 2018.“We all remember the “beast from the east”, and it didn’t proactively maintain its network.All the things it needs to do to prevent a lack of supply resilience, so tankering and storage tanks and storage reservoirs.

”Walters said the fine would be paid by the company and “won’t show up on customers’ bills”,A spokesperson for South East Water said: “We recently filed for judicial review of an Ofwat draft decision and sought an injunction,Following a hearing, the court did not grant the interim injunction,We respect the court’s decision on this,“We are now considering Ofwat’s draft decision and will respond via the appropriate channels, ahead of its final decision.

”Asked why the process took three years, Walters said that investigations took time, saying supply interruptions for customers were “a totemic issue” and it was important to get things right,He added that South East Water “needs to step up and take more ownership of the problem”,Prominent water campaigner Feargal Sharkey said: “Let’s be clear about this, as has been proven time and time again, fining these companies is nothing but a charade,“These fines rarely if ever get paid, shareholders rarely if ever take money out of their pockets to pay them and invariably water companies negotiate some sort of deal so that ultimately it doesn’t cost them a penny,“Ofwat needs to start revoking operating licences and government needs to order them to start that process today.

”Jonathan Hawker, chair of local community group Dry Wells Action: “This £22m fine, yet again, highlights the shortcomings of the organisations that are supposed to be representing consumers’ interests,“Given that South East Water has £1,3bn in debt on a turnover of less than £300m, from which it made a loss of almost £20m last year, it should be obvious to Ofwat that consumers will end up paying this fine either through increases in water bills or through the additional cost of debt at the company,“We are extremely disappointed that there is no action to impose leadership on this company, or to force upon it a remedial action plan for urgent improvements and expansion of the infrastructure serving Tunbridge Wells,”The latest penalty comes a day after another supplier, South West Water, admitted supplying water unfit for human consumption after a parasite outbreak in Devon made almost 150 people sick.

Last May, Thames Water, Britain’s biggest water company, received a record £104m fine from Ofwat over environmental breaches involving sewage spills, after failing to operate and manage its treatment works and wastewater networks effectively.The environment secretary, Emma Reynolds, said: “Water supply disruptions … are thoroughly unacceptable.It is entirely right South East Water is held to account.“Our water reforms will make companies put their customers first.”
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£25 for a cookie? What the baffling luxury bakery boom tells us about Britain

Amid a cost of living crisis, pricey patisserie is all the rage – and not just in London. Our reporter goes on a crawl to find out if a tart can really be worth £45There was a time when you could get a stuffed vanilla cream slice or a neon-pink Tottenham cake for about £1 on the leafy, residential corner of Hackney, east London, where I stand today. But the branch of Percy Ingle bakery that was here for nearly 50 years is gone. In its place sits Fika, a cafe where a cinnamon bun costs £4.20 and a pistachio croissant will set you back nearly £5

1 day ago
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Stuffed peppers and aubergine dip: Sami Tamimi’s recipes for savoury Palestinian snacks

I still remember, when I was a kid, the end of spring and early summer when markets in Jerusalem and across Palestine overflowed with freshly harvested freekeh. As you approached, the air carried a smoky, earthy aroma. Freekeh is an ancient grain, a staple across the Middle East and Turkey, made from green wheat roasted over open fires to burn off the husks, which gives it the characteristic nutty flavour. The name comes from the Arabic freek, meaning “to rub”, which describes how the grains are cleaned, dried, cracked and stored for the year.Throughout the Middle East and Palestine, mahashi (stuffing vegetables) is a true labour of love, creating dishes that are designed to be shared

1 day ago
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Australian supermarket muesli bars taste test: the worst is ‘both dry and moist’

During a blind taste test of 19 muesli bars, for the first time in his life Nicholas Jordan asks: ‘Is this too much cinnamon?’Get our weekend culture and lifestyle emailIf you value our independent journalism, we hope you’ll consider supporting us todayI have a long history with muesli. Muesli bars were a recess staple during my school years. As a uni student, I made muesli in 20kg batches and sold it from my sharehouse back yard like a drug dealer. In lockdown, I started an Instagram account where I would review and rate a different muesli every three or four days (I am the only contributor to the hashtag #mueslireviewsli). Even before this taste test, I would guess that I’ve tried more than 80% of all the muesli and muesli bar brands available in my area

2 days ago
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Why do my potatoes go black after cooking? | Kitchen aide

Why do some potatoes turn black on cooking, and how do I stop this happening? I usually leave them to cool in the cooking water, but should I plunge them in cold water instead?”Jean, Hampshire“We’ve all been there,” sympathises spud queen Poppy O’Toole. “It’s a harmless chemical reaction,” the author of The Potato Book continues, “but it looks rank and only gets worse with the slow cooling process that Jean’s using.” But let’s wind things back for a moment. According to the food science guru Harold McGee, in his bible On Food & Cooking, the darkening of cooked potatoes “is caused by the combination of iron ions, a phenolic substance [chlorogenic acid] and oxygen, which react to form a pigmented complex”. So what’s the solution? Make the pH of the water “distinctly acidic”, which McGee does by adding cream of tartar or lemon juice “after the potatoes are half-cooked”

2 days ago
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‘Where the magic really happens’: the influencers out to celebrate – and save – Britain’s ‘proper boozers’

The Calthorpe Arms on Gray’s Inn Road is a fairly atypical central London pub. With patterned red carpets, brass fittings, leather bar stools, a pool table and Christmas tinsel still hanging in early February, it feels very much a “local”, although on a Thursday evening it’s busy with the post-work crowd.It’s the fifth time Niall Walsh, who works nearby and runs the Proper Boozers Instagram account, has visited in recent months. “It’s just off the beaten track, but easy to get to,” Walsh says over a pint of Harvey’s. “You can get a real, authentic pub experience

2 days ago
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Stuffed battered chillies and chilli cheese toasties: Maunika Gowardhan’s favourite Holi snacks – recipes

Celebrate Holi, the festival of colours and the arrival of spring, with sumptuous, delicious and addictive snacks. The bharwa mirchi pakode ki chaat is full of flavour and topped with tamarind, green chutney and chaat masala. Alongside it, a street-food favourite from my home town of Mumbai: the classic chilli cheese toastie stuffed with potato, peppers and green chutney. Both are the sort of dishes you can eat at any time of day, and the unifying ingredient is the humble potato, which I feel is the backbone of Indian cooking, be it in curries, stir-fries, flatbreads, snacks and even raitas.I’d happily eat this delicious street-food classic on any day of the week

2 days ago
technologySee all
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Union tries to seize control of works council at Tesla’s German factory

about 22 hours ago
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Europe’s next-generation fighter jet project may collapse if row continues, says warplane maker

about 23 hours ago
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Google faces lawsuit after Gemini chatbot allegedly instructed man to kill himself

about 24 hours ago
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X to ban users from earning revenue if they post unlabelled AI-generated war videos

1 day ago
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Nvidia and UK Wealth Fund invest in British autonomous driving startup Oxa

1 day ago
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What was really behind Jack Dorsey laying off nearly half of Block’s staff?

1 day ago