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Klarna says AI drive has helped halve staff numbers and boost pay

about 4 hours ago
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Klarna has claimed that AI-related savings have allowed the buy now, pay later company to increase staff salaries by nearly 60%, but hinted it could slash more jobs after nearly halving its workforce over the past three years.Chief executive Sebastian Siemiatkowski said headcount had dropped from 5,527 to 2,907 since 2022, mostly as a result of natural attrition, with departing staff replaced by technology rather than by new staff members.The figures add to the impact of an internal artificial intelligence programme, which had steadily reduced its use of outsourced workers including those in customer service, with technology now carrying out the work of 853 full-time staff, up from 700 earlier this year.It meant the company, which was founded in Sweden in 2005, had managed to increase revenues by 108% while keeping operating costs flat.Siemiatkowski told analysts on an earnings call on Tuesday that it was “pretty remarkable, and unheard of as a number, among businesses”.

He explained that Klarna has not hired “for a few years”.However, some of the resulting cost-savings had been used to increase pay for remaining staff, with average compensation – including employee-related taxes and pension contributions – rising by 60% over the past three years.“We have made a commitment to our employees that all of these efficiency gains, and especially the applications of AI, should also, to some degree, come back in their pay cheques so that they are fully … incentivised [and] aligned with the investors, to drive these changes through the company.”Average compensation for each employee has jumped from $126,000 (£96,000) in 2022 to $203,000 today, Klarna said.Siemiatkowski, who is a shareholder in a number of AI firms including OpenAI and Perplexity through his family investment firm Flat Capital, said he hoped to continue increasing a metric measuring revenue per employee, suggesting a further reduction in staff numbers in the years ahead.

“We’re now at $1,1m per employee, and we hope to continue to do that acceleration,”Sign up to Business TodayGet set for the working day – we'll point you to all the business news and analysis you need every morningafter newsletter promotionSiemiatkowski warned this week against costly investments in datacentres to power AI, telling the Financial Times that he expected the technology would become more efficient over time,The comments came as Klarna reported a 26% jump in revenues in the three months to the end of September to $903m, beating analysts’ expectations of $882m,But the Swedish business reported a $95m loss over the period, significantly higher than the $4m loss last year.

Klarna said this was primarily driven by changes to accounting standards that it had to follow in the US, after its decision to list its shares on the New York stock exchange in September.
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Ocado’s share price is back where it started. Are its robots just too fancy?

That’s quite a stock market journey: from 180p at listing 15 years ago to the mighty heights of £29 during the locked-down Covid year of 2020 and now – oh dear – all the way back down to 180p. Welcome to Ocado, which looked like the future of grocery retailing once upon a time but now seems to be struggling to convince its most important customer of the virtues of robots and automation.There is no positive gloss to put on news that Kroger, the US supermarket chain, is closing three of its eight warehouses that use Ocado’s technology. Kroger was the client that put a rocket under the UK group’s share price in the first place in 2018 by signing a partnership deal. If Ocado could prove the worth of its kit in the world’s largest consumer market, went the bulls’ argument, valuation doubts would disappear

about 3 hours ago
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Visma approaches City grandee to act as chair if €20bn London listing goes ahead

Visma, one of Europe’s biggest software companies, has approached a leading City grandee to become its chair if it goes ahead with a blockbuster €20bn (£17.6bn) listing in London next spring.Sir Ron Kalifa, a former boss of payments group Worldpay and a director of the Bank of England, is considered the leading candidate for the potential role after a round of interviews in recent weeks, the Guardian understands.However, sources close to the process cautioned that London was not yet certain to land the sought-after listing of the Norwegian company, which has been backed by the UK-based private equity company Hg Capital for almost two decades.Stockholm has emerged as a rival because Visma is better known in Scandinavian markets, and because the Swedish bourse last month hosted the successful €13

about 4 hours ago
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What is Cloudflare – and why did its outage take down so many websites?

The internet infrastructure provider Cloudflare suffered an outage on Tuesday, making many websites inaccessible for about three hours.Cloudflare is a global cloud services and cybersecurity firm. It provides datacentres, website and email security, protection from data loss and defences against cyber threats, among other things. It describes itself as providing an “immune system for the internet”, with technology that sits between its clients and the wider world that blocks billions of cyber threats daily. It also uses its global infrastructure to speed up internet traffic

about 6 hours ago
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Cloudflare says ‘incident now resolved’ after outage causes error messages across the internet – as it happened

The firm has just issued an update saying it believes the incident over.A fix has been implemented and we believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal.I’ve just quickly tested several key sites which are loading again.Key sites around the world went down, some for a few hours, after a widely relied-upon Internet infrastructure company suffered an unknown issueThe outages took place in the early hours of US morning and during UK business hoursIt affected users of everything from Spotify, ChatGPT, X, Zoom, Microsoft Teams and Canva to retail websites of Visa, Vodafone and Vinted and UK grocery chains Asda and M&S

about 6 hours ago
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England turn to Noah Caluori for Argentina Test after triple injury blow

England have been hit by a triple injury blow before their final autumn Test against Argentina with Ollie Lawrence, Jamie George and Tom Roebuck all ruled out of Sunday’s clash. The 19-year-old uncapped wing Noah Caluori has been called into the squad and could profit from Roebuck’s absence.All three injured players started England’s 33-19 statement win against the All Blacks last weekend, forcing Steve Borthwick into a significant reshuffle as his side target an 11th straight victory and a clean sweep of four November Tests for the first time since Eddie Jones’s first autumn in charge in 2016.As revealed by the Guardian, Lawrence’s participation to face the Pumas was in grave doubt after he picked up a hamstring injury in the closing stages of last weekend’s win. His absence is a cruel blow to Borthwick given how his centre partnership with Fraser Dingwall has blossomed

about 2 hours ago
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I can’t remember ever being so confident at the start of an away Ashes series | Mark Ramprakash

It’s the Ashes in Australia and that is a series England have become used to losing, so much so that even Jimmy Anderson, the greatest English Test wicket‑taker of all time, has the home side as favourites. But if Australia have ever been there for the taking, it is now. Looking at how the two sides are shaping up before the opening game I feel punchy about England’s chances: the team are strong, settled, and I think that if Ben Stokes plays all five Tests they will win the Ashes and win them comfortably. I can’t remember ever being so confident before an away Ashes.That confidence is based on a strong group of seamers and a top seven that have now played a lot of Test cricket and have a lot of runs under their belt

about 3 hours ago
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Crypto market sheds more than $1tn in six weeks amid fears of tech bubble

about 10 hours ago
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‘Fear really drives him’: is Alex Karp of Palantir the world’s scariest CEO?

about 12 hours ago
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Don’t blindly trust everything AI tools say, warns Alphabet boss

about 13 hours ago
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UK consumers warned over AI chatbots giving inaccurate financial advice

about 16 hours ago
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Jeff Bezos reportedly launches new AI startup with himself as CEO

1 day ago
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White nationalist talking points and racial pseudoscience: welcome to Elon Musk’s Grokipedia

1 day ago