Fare game: what the battle between taxis and Uber means for your airport trip in Sydney and Melbourne
By the time you’ve exited the plane, edged through passport control and endured the baggage claim wait, your only thought may be of home or a hotel bed,But passengers at Australia’s major airports have recently noticed some changes as they contemplate the final leg of their journey,Since Friday, in a bid to deter illegal touts, a new taxi booking trial at Melbourne airport has allowed some passengers to pay a fixed fare upfront,And next month, Sydney airport will begin its own one-year trial of a $60 flat fare for the 13km journey to the CBD,The changes, supported by the taxi industry, are a sign of its struggle to remain competitive with the rideshare companies – especially Uber.
They also come amid a crackdown on rogue taxi drivers and operators,This month, the New South Wales government approved making a 12-month Uber Pin trial outside Sydney airport’s international terminal fully permanent,The trial let riders match with a first-available driver already waiting in the zone, rather than waiting for a pre-assigned driver,It follows Melbourne, which become the first Australian airport to introduce kerbside Uber pickups in 2021,Some argue the Uber Pin kerbside pickup zones risk favouring the rideshare giant to the point of being anticompetitive.
Here’s what the battle between taxis and Uber means for your airport trip,Flat airport taxi fares already exist in cities such as New York and Paris,At Sydney, a $60 fare – or $80 for a larger Maxi-taxi – will be implemented for all trips to the CBD as part of a 12-month trial from 3 November,A NSW government spokesperson said while “there is always a risk of non-compliance”, on-street inspectors will actively monitor the trial,Sign up: AU Breaking News emailThe Melbourne trial is slightly different.
Passengers can book a fixed – rather than flat – fare to their destination from one of three kiosks in the Qantas domestic terminal.After entering an address to secure a quote and pay, they are issued with a receipt showing the guaranteed price.They are then directed to a bay to meet a driver from one of four taxi companies: Silver Service, Black and White, 13cabs and Silver Top.Under the Uber pickup system, which operates at Sydney international and Melbourne’s T2 domestic and international terminals, passengers receive a Pin when booking a ride through the app.They then provide the Pin to a waiting driver in the designated pickup zone.
The battle is on for lucrative fares from the tens of millions of passengers moving annually through Sydney and Melbourne airports,Data of journeys from Sydney airport’s international terminal shows the ground Uber has won since 2015,Taxis accounted for more than half of fares from the terminal in 2019, with Uber making up 35%,But five years later – even before the introduction of the trial – they had swapped, with Uber making up 50% of fares in 2024,In the Uber Pin trial’s first year, that shot up even further.
In the year to date Uber contributed 73% of pickups from the terminal, while taxis have dropped to 27%.In the 12 months of the trial, the rideshare company clocked more than 300,000 trips from the new pickup zone.Across Melbourne airport – which has Uber Pin pickup zones outside terminals 2 and 4 – about 60% of passengers now use Uber for pickups and dropoffs, 20% use taxis, and the remainder use other services including the Skybus.Hussein Dia, professor of future urban mobility at Swinburne University, views the taxi trials as an “useful experiment” but a “symbolic move” that is up against the ease of Uber’s app interface, ratings and complaints system.“The taxi industry, in its older service model, has just lost ground.
It’s not really in touch with what people want as well.”Nick Abrahim, the chief executive of the NSW Taxi Council, said the “majority” of the industry welcomed the flat fare in NSW.The council lobbied for the change, initially asking for $75, although the state’s independent price regulator settled on $60.But Abrahim said Sydney’s soon-to-be-permanent Uber Pin trial, under which the company was granted an exemption to operate the rank usually reserved for taxis, did not “sit well at all”.Sign up to Breaking News AustraliaGet the most important news as it breaksafter newsletter promotion“This gives Uber an upper hand.
It gives them another free kick,”Asked if making the trial permanent created an anti-competitive environment, the NSW transport minister, John Graham, said it “addressed a specific problem at the airport – a lack of choice and convenience for those people who prefer rideshare”,Sydney airport said bringing Uber kerbside had “made it easier and more convenient” for travellers to access both taxis and rideshare services,Geoffrey Clifton, a senior lecturer in transport management at the University of Sydney, said flat and fixed fare trials were a “reasonable compromise” to respond to distrust in the taxi industry,In NSW, fines for a first offence for taxi drivers are tripling to $3,000 after the prosecution of a driver who charged a $189 fare from Sydney airport to the CBD.
This month, the Victorian government introduced a bill which includes a “two strikes and out” rule, banning drivers who repeatedly overcharge.The Melbourne fixed-fare kiosks use the same technology as the 13Cabs app, based on the meter amount for a trip between the airport and the CBD.Guardian Australia checked taxi fares from Melbourne’s Qantas domestic terminal to Southern Cross station – where the Skybus also terminates – in the morning during peak hour and in the evening after peak hour, and was offered journeys of $78 and $79 respectively.The equivalent Uber fare was $57 in the morning and $65 in the evening.The $60 flat taxi fare at Sydney airport is exactly that: under the trial, a taxi from any terminal will cost you $60 to any location in the CBD.
Clifton said taxi drivers wary of the fixed fare may still stick around for suburban passengers.“There’s still a lot of people travelling from the airport to other suburbs.It’s not just the city centre.”When Guardian Australia checked Uber fares from the international terminal to Central station, the app offered journeys of $45 in morning peak hour and $46 in the later evening.But Abrahim said there may be times when taxi journeys to the northern end of the CBD, to areas such as The Rocks, could be cheaper under the flat fare, including during Uber surge pricing events (which the NSW government does not regulate).
When we checked Uber fares to the Rocks during morning peak hour, the app offered a fare of $55, but in the evening the price was $66 – meaning the flat taxi fare would offer a modest saving.
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