MPs accuse South East Water leaders of incompetence over repeated outages
MPs have accused the leadership of South East Water of incompetence over repeated water outages for tens of thousands of customers, and expressed no confidence in their ability to reform the company,MPs from across the political spectrum said David Hinton, SEW’s chief executive, and the board of directors operated a culture of unaccountability at the company, which provides drinking water for 2,3 million customers in Berkshire, Hampshire, Kent, Surrey and Sussex,SEW describes its leadership in official communications as having a “family feel”, but the environment, food and rural affairs committee of MPs said they were better described as “an unaccountable clique”,The company, which faces a £22m fine from the industry’s regulator, Ofwat, over serious disruptions to the water supply over many years, comprehensively failed to deliver for the consumers it served, the MPs said.
The damning report comes after the committee mounted an investigation following a major water outage in November and December last year which left tens of thousands of people in Tunbridge Wells, including elderly and vulnerable people in care homes, without water for two weeks.There was a further disruption to supplies in January this year.Alistair Carmichael, chair of the committee, said MPs had taken the unusual but necessary step of declaring no confidence in Hinton and the board to highlight the gravity of what was an extraordinarily poor situation.“This is an exceptional failure of management and of corporate governance,” he said.“The refusal of anyone in the company to be accountable for this failure cannot, in our view, be overlooked.
”Carmichael, a Liberal Democrat, added: “One cannot overstate the dangers of so many communities losing water supply for extended periods, including schools, GP surgeries and care homes … someone in this company needs to take a grip, be accountable for its failings and to put them right.”The report said the company shareholders, Utilities Trust of Australia, NatWest Group Pension Fund, Desjardins Group and associated holding companies, had a duty to act to hold the company to account, adding they shared some of the blame for its performance.SEW was “devoid of proper leadership”, with cultural problems that raised serious concerns over whether Hinton and other executives could bring the water firm back into compliance with its licence, MPs said.A water company found to be repeatedly in breach of its licence can be put into special administration, a form of temporary nationalisation, by the environment secretary and Ofwat.Hinton, who is on a base salary of £400,000 and was given a bonus of £115,000 last year, was recalled to the committee in April over concerns that he had misled them at an earlier appearance.
At his first appearance, Hinton gave himself an eight out of 10 score for dealing with water shortages,During his second session in front of MPs, Hinton said he would forgo his bonus and apologised to customers,The new report found the company had failed to monitor critical risks at its Pembury water treatment works, where failures led to the two-week outage in Tunbridge Wells last year, failed to maintain its assets and failed to invest,MPs said the company and its shareholders had known for four years they needed to upgrade and invest in new infrastructure to be resilient to potential shocks,But the company had either not attempted or failed to make the necessary investment case in its negotiations with Ofwat.
In a report in March this year, Ofwat said SEW had one of the worst water supply interruptions performance in the industry.Subject to consultation, it has issued a £22m fine for multiple supply disruptions between 2020 and 2023, which affected more than 286,000 people.SEW sought to challenge the findings of the report and in the meantime tried to keep the report secret by seeking an injunction to stop publication.But a judge threw out the injunction attempt, saying it was “far from compelling.”The attempt by the board to block publication of the damning report was condemned by MPs, who said it demonstrated “at best a lack of transparency, and at worst an attempt to actively deceive external shareholders”.
The environment secretary, Emma Reynolds, said: “The water supply disruptions faced by businesses and homes in Tunbridge Wells have been completely unacceptable.“I have already hauled in the CEO and chair of South East Water to my office to ask them why we’re seeing repeated failures in leadership and service to customers, and I took the extraordinary step to ask Ofwat to investigate its licence conditions.“I have demanded a serious recovery plan and swift action to prevent an incident like this happening again.”When approached for comment, a SEW spokesperson said: “We are carefully considering the details of the Efra committee report.”
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There is only one correct way to extricate a 15-tonne wrought iron mast from one of the world’s most famous and beloved warships – very slowly, and with extreme care.Which is precisely how a 30-strong team led by shipwrights and riggers set about their task on Monday night into Tuesday morning when they lifted the foremast from HMS Victory as part of a £42m conservation project.A 750-tonne crane removed the 23-metre mast from the ship in an operation requiring power to lift the wrought iron structure but also a great deal of delicacy to make sure the fabric of the vessel was not harmed.In the coming days, as long as the wind does not get up, two more masts – the mizzen and bowsprit – will also be craned off Nelson’s 18th-century flagship at the Battle of Trafalgar and laid on a Portsmouth dockside ready for conservation work to begin.At daybreak on Tuesday, Patrizia Pierazzo, the deputy project director, hailed it as a “great start”
The Primitives: ‘A reviewer said that Crash would finish the band. Then it was in Dumb and Dumber’
The Primitives formed in the summer of 1984 with a singer called Keiron, who brought me in to write songs. When he left, we pinned up an advert in Coventry library and Tracy, who I’d actually met before on a Youth Opportunity Programme, answered. At that point, we sounded more like the Birthday Party or the Gun Club, so I wrote three new songs – Through the Flowers, Across My Shoulder and Crash – to test a more pop direction. Crash was simple and noisy, with a basic guitar line that became the “Na na na” hook.It was in our live set, but we dropped it quite quickly
Arts funding gap in the north must be closed | Letters
It was pleasing to read about Labour’s commitment to the principle of access to art for “everyone” (Editorial, 17 April). Everyone seemingly in London, where a whopping £135m has been invested in the V&A East museum – the latest addition to the buzzing East Bank cultural quarter.When, I wonder, will this Arts Everywhere Fund arrive at what used to be the buzzing cultural centre of the Albert Docks in Liverpool, where the Tate has been closed for more than two years? Where the museum of slavery has closed its doors and where what was a buzzing arts area now looks neglected and abandoned.When will places in the north, such as the once-vibrant towns of Kendal, Barrow and Kirkby Lonsdale, be given the same large sums spent on venue after venue in London?All the towns mentioned above are, incidentally, desperately bidding for UK town of culture 2028 designation in the hope of winning some desperately needed cash to enhance their cultural sector and to bring to these long-neglected and once-thriving centres accessible places where people can share in the joy of music, theatre or heritage, as are enjoyed by our lucky communities in “once neglected areas of London”.Spread the joy, Lisa Nandy, and let’s all have a share in the investment
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