Eight firms under investigation in crackdown on additional online fees

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Britain’s competition watchdog has begun investigations into eight companies about their online pricing practices, expressing concern over additional fees and sales tactics such as “drip pricing” and “pressure selling”.The Competition and Markets Authority (CMA) said it was looking into the ticket sellers StubHub and Viagogo; AA Driving School and BSM Driving School; the US gym chain Gold’s Gym; and the retailers Wayfair, Appliances Direct and Marks Electrical.The investigations are the first launched by the CMA using its new consumer protection powers.The watchdog said it had concerns over practices including drip pricing – when consumers are shown an initial price and then face additional fees in the checkout process – and the use of misleading countdown timers, which are banned under the new regime.The investigations follow a cross-economy review by the CMA since April of more than 400 businesses in 19 sectors to assess their compliance with price transparency rules.

The watchdog has also written advisory letters to 100 businesses across 14 sectors outlining concerns about their use of additional fees and sales tactics.It is publishing new guidance for businesses to help them comply with the law.The regulator’s new powers enable it to decide whether consumer laws have been broken, rather than having to go through the courts.If the CMA finds there has been an infringement of the law, it can order businesses to pay compensation to affected customers, and can fine companies up to 10% of global turnover.“It’s crucial that people are able to shop online with confidence, knowing that the price they see is the price they’ll pay, and any sales are genuine,” said the CMA chief executive, Sarah Cardell.

“Whether you’re spending your hard-earned cash on concert tickets or driving lessons, joining a gym or buying furniture and appliances for your home, you deserve a fair deal.It’s our job to protect consumers from misleading prices and illegal pressure selling and today marks an important milestone.”The secondary ticketing sites StubHub and Viagogo are under review over the mandatory additional charges applied when consumers buy tickets, and whether or not these fees are included upfront.The AA Driving School and BSM Driving School, both owned by the AA, are being investigated over whether their mandatory fees are included in the total price the consumer sees at the beginning of the purchase process.Gold’s Gym is under investigation over not including its one-off joining fee for its annual membership in advertised membership costs.

The homeware retailers Wayfair, Appliances Direct and Marks Electrical are being investigated to determine whether their time-limited sales ended when they said they would, or whether customers were being automatically opted in to purchase additional services.Rocio Concha, the director of policy and advocacy at the consumer group Which?, which says it has consistently exposed “dodgy business practices”, said: “It’s encouraging that the regulator is taking this action.It shouldn’t hesitate to use its new consumer enforcement powers to fine any firms that have broken the rules.“This action underlines the value of effective regulation in ensuring unscrupulous firms don’t get unfair advantages over companies that comply with the law.”Sign up to Business TodayGet set for the working day – we'll point you to all the business news and analysis you need every morningafter newsletter promotionThe investigation piles further pressure on Viagogo and StubHub.

The latter company’s shares fell nearly 14% on Monday after the Guardian revealed that reselling tickets for profit is to be outlawed, as the government goes ahead with a long-awaited crackdown on touts and resale platforms.Viagogo said: “We have continually engaged constructively with the CMA and will be fully cooperating with their investigation.”Wayfair also said it was fully cooperating with the CMA and “so cannot offer further comment at this point”.The AA said: “We are comfortable that the £3 booking fee for lessons is already transparent and in line with the CMA’s rules.”Marks Electrical said it prides itself “on transparency, clear pricing, and providing services that customers consistently value” and that “after initial engagement with the CMA, we have already taken proactive steps to further align the presentation of optional services”.

Nick Glynne, chief executive and founder of Buy It Direct Group, which owns Appliances Direct, said: “If any promotion continued beyond the time-specified deadline, then no customer would have lost out; in fact, they would only have gained.”StubHub and Gold’s Gym were contacted for comment.
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How to make risotto alla milanese – recipe | Felicity Cloake's Masterclass

Risotto alla milanese is, like the city it calls home, elegantly simple, but very rich. The saffron that gives the dish its striking colour is rightly expensive (it takes about 150 flowers to produce a mere gram), but you don’t need much and, though it’s often served alongside osso buco, I think it makes a fine meal on its own with a bitter-leaf salad.Prep 5 min Cook 30 min Serves 41 onion 75g butter, or 15g butter plus 60g bone marrow350g risotto rice (carnaroli, arborio, vialone nano)1 litre beef stock, or chicken or vegetable stock75ml dry white wine (see step 4)1 level tsp saffron threads75g finely grated parmesan, or grana padano or a vegetarian alternativePeel and finely chop the onion; the aim is for it almost to disappear into the dish, rather than remaining as distinct chunks, so take your time over doing this (you could substitute two shallots, if you prefer – their sweetness works particularly well with the flavour of the wine and cheese).Melt a generous tablespoon of the butter in a frying pan set over a medium-low heat, then fry the chopped onion until soft, golden and limp, but not coloured.Turn the heat up to medium-high, add the rice and fry, stirring constantly, until the grains are hot and starting to turn translucent around their edges

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2210 By Natty Can Cook, London SE24: ‘Much more than just posh jerk chicken at fancy prices’ – restaurant review | Grace Dent on restaurants

There’s an attention to detail in every dish that makes this place more than fit for a special occasionIt’s 6pm in Herne Hill, south-east London, and I’ve popped out for some Caribbean food wearing fancy athleisure wear. Yoga trousers and a smart hoodie, but PE kit nonetheless. And, once I arrive at 2210 By Natty Can Cook, I realise I am severely underdressed.When chef Nathaniel Mortley announced that he was opening a restaurant that aimed to celebrate Caribbean culture “in style” and to win a Michelin star, his loyal Instagram following, as well as their families and friends, took the brief and dressed accordingly. As fancily plated ackee and saltfish spring rolls passed by, as well as a lot of rum punch, I rustled in my handbag for some bigger earrings and more makeup

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‘Simple, well-crafted and excellent’: supermarket chutneys, tasted and rated | The food filter

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It’s not all about roasting on an open fire – there’s so much more you can do with chestnuts

If I’d ever spared a thought for how chestnuts – the sweet, edible kind, not the combative horsey sort – were harvested, I would probably have conjured rosy-cheeked peasants bent low in ancient forests and filling rough-hewn hessian sacks by hand. Back-breaking labour, sure, but so picturesque!I was delighted, therefore, while on a writing retreat in Umbria last month, to get the opportunity to watch an elderly couple manoeuvre a giant vacuum around their haphazard orchard, followed by their furious sheepdog. The fallen crop was sucked into a giant fan that spat their bristly jackets back out on to the ground, and the nuts then went to be sorted by other family members on a conveyor belt in the barn – the good ones to be sold in the shell, the less perfect specimens swiftly dropped into a bucket for processing.Later in the week, a lorry turned up in the village square to pick up bags from other small local producers, and that evening I roasted a pan of chestnuts on the fire with new appreciation, while loudly bemoaning the disappearance from the streets of London of the chestnut sellers of my childhood (though this makes me sound positively Dickensian, I can confirm that I’m talking about this century. Note also that Nigel Slater is less starry-eyed on the subject

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Benjamina Ebuehi’s recipe for apple, brown butter and oat loaf | The sweet spot

I adore a good loaf cake. There’s something about them that’s just inherently cosy and wholesome, and this one in particular is perfect for the colder months, not least because it’s simple and sturdy in the very best way. It’d be right at home with a coffee for breakfast, as well as gently warmed in a pan with butter and served with hot custard on a rainy evening. A real all-rounder.Prep 5 min Cook 1 hr 25 min Serves 8180g unsalted butter 200g light muscovado sugar 2 large eggs 50g soured cream 210g plain flour ½ tsp cinnamon 40g porridge oats, plus extra to finish1½ tsp baking powder ¼ tsp salt 2 eating apples 2 tbsp demerara sugarHeat the oven to 180C (160C fan)/350F/gas 4 and grease and line a 2lb loaf tin

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Kids have a wobble in the face of rabbit jelly | Brief letters

I sympathise with Tim Dowling and the challenges of releasing blancmange from a rabbit mould (Jelly’s back! Here are three worth making – and three that should wobble off to the bin, 12 November). My mistake was adding chopped pineapple to the jelly mix, with the resulting jelly looking as though we were seeing the undigested contents of a rabbit’s stomach. My children refused to eat it.Dee ReidTwyford, Berkshire Tim Dowling has missed out one important ingredient from his otherwise commendable recipe for blancmange rabbit: the two sultanas you stick on for the eyes.Jane GregoryEmsworth, Hampshire Regarding concerns over Epstein Road in Thamesmead (Letters, 12 November), spare a thought for those unfortunate residents of Savile Row in central London