NatWest apologises to millions of customers locked out of app

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NatWest has apologised to millions of customers locked out of its app in the latest IT outage to hit a major UK bank.The high street bank said it was investigating a problem caused by an update to the app that was rolled out late on Thursday, leaving customers unable to access their accounts through the app since shortly after 9am on Friday.It will be disruptive to the more than 10 million customers who use the NatWest banking app to access their account every day.The lender said its other services – including card payments, in-branch, online and telephone banking – were operating as normal.A NatWest spokesperson said: “We are aware that customers are experiencing difficulties accessing the NatWest mobile banking app.

We’re really sorry about this and working to fix it as quickly as possible,Customers can still use online and telephone banking, or visit a branch,”The app outage comes at a time when NatWest, like most high street banks, is pushing more customers to its online app while shutting branches,NatWest is due to close 53 more branches throughout 2025, leaving it with 431,The bank said last month that more than 80% of its active current account customers were doing their banking online, while 97% of new accounts were opened digitally.

While the outage was not linked to a cyber-attack, heightened attention is being paid to banks’ resilience after a spate of attacks that have disrupted retailers including Harrods, Co-op and Marks & Spencer.Banks’ IT systems have come under increased scrutiny in recent months, with customers at Britain’s largest banks and building societies suffering the equivalent of more than one month of IT failures between January 2023 and February 2025.Those figures did not include the full impact of an outage at Barclays that started at the end of January and affected 56% of online payments during the crucial payday period for many employees.It expects to pay a total of between £5m and £7.5m in compensation to customers for “inconvenience or distress”.

There has since been further disruption at Barclays.NatWest racked up the most time lost to outages over that period, amounting to 194 hours, through 13 incidents, for which it paid out £348,000.HSBC paid out £232,697 to its customers after 32 incidents led to 176 hours of disruption.Sign up to Business TodayGet set for the working day – we'll point you to all the business news and analysis you need every morningafter newsletter promotionCommenting on the latest outage, the Which? Money editor, Jenny Ross, said: “Banks are encouraging more and more of us to rely on apps to do our essential banking, so when these go down it can be devastating.“In the worst cases there’s a risk that impacted NatWest customers may miss important bill payments, find themselves unable to pay for essential services or risk going overdrawn – issues which could come with knock-on effects like late payment or overdraft penalties, or affect their ability to get credit or borrow money.

”Ross said NatWest should keep customers updated and ensure that they are swiftly compensated where appropriate.Last week, the UK government sold its final shares in NatWest Group, ending 17 years of state ownership since the £45bn taxpayer bailout that saved the bank – formerly known as Royal Bank of Scotland – from collapse at the height of the 2008 financial crisis.
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Rachel Roddy’s recipe for cornmeal and butter biscuits | A kitchen in Rome

A book that I hope gets translated into English is Alberto Grandi and Daniele Soffiati’s La cucina Italiana non esiste – bugie e falsi miti sui prodotti e i piatti cosiddetti tipici (Italian cuisine does not exist – lies and false myths about products and dishes considered typical). The title is as provocative as the book is fascinating in the way it dismantles the legendary origins and marketing of “typical” products and “traditional” dishes to reveal engrossing histories, often more recent and inextricably bound to exchange and migration (Grandi is a professor of food history and economics at the University of Parma). In fact, far from taking anything away, the book makes a rigorous and constructive contribution to a bigger, more interesting global conversation about the past, present and future of food. It is also very funny.I mention this having picked up the book to re-read the chapter on polenta

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How to turn mango pit and skin into fruit coulis – recipe | Waste not

Saving food from being wasted can range from just composting food scraps to cooking with the whole ingredient, which means the leaves, stems, skin and everything in between. It’s often argued that it’s not really worth saving food from the waste bin if energy or other ingredients are required, but I believe that all food is worth saving.We obviously need to cook and eat food every day, so why not reinvent dishes to include these otherwise unwanted ingredients? Zero waste at its simplest can also mean basic, innovative recipes and solutions for byproducts, such as today’s mango pit and skin coulis. Such recipes are an easier sell, because they simplify the concept and create a valuable product out of very little.Coulis is a thin, smooth sauce that’s usually made from sieved fruit, and this one takes the flavour and residual flesh left on mango pits and skins and turns it into a restaurant-grade fruit sauce

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Australian supermarket garlic bread taste test: ‘A vampire would burst into flames just smelling it’

Crunching through 12 different garlic breads, Tristan Lutze and co discover a loaf flecked with real garlic, a gluten-free option that’s actually good, and one they thought tasted like a TV propGet our weekend culture and lifestyle emailIf you value our independent journalism, we hope you’ll consider supporting us todayWarm, buttery, golden and unapologetically alliumy, garlic bread is the side dish that steals the show. In our house, it’s a non-negotiable part of pizza and movie nights and the first thing to disappear, usually long before the film has started. It’s on the table when we eat spaghetti, on hand to dunk into pumpkin soup, and sometimes snatched straight off the baking tray. It’s simple, cheap and makes people happy.To find the best supermarket garlic breads, I gathered my partner, my three-year-old daughter and a carb-loving friend and put us through a blind taste test of 12 different loaves, baking each according to the packet instructions

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Which dips are OK to buy, and which should I make? | Kitchen aide

Dips are a great unifier, whether they’re married to a big bowl of crisps and crudites or served as a companion for a picnic spread. If there’s hummus, cacik or borani in the picture, then it’s a party. Happily, says David Carter, founder of Smokestak, Manteca and Oma in London, “you can get a lot of good stuff in stores these days”. That said, he adds, anything involving vegetables is “always going to be best when made fresh”.If your dip needs lead you to the shops, the trick is to create contrast

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Georgina Hayden’s recipe for spring meatballs with pasta and peas

There is something deeply nostalgic about this dish, although it wasn’t something I grew up with. Perhaps it’s the use of small pasta that makes me feel childlike, but either way, it is the kind of recipe that is immensely versatile: it can be an elegant, light spring meal finished with punchy extra-virgin olive oil, an extra sprinkle of pepper and a grating of pecorino, or you could label it kid-friendly and comforting. It’s not exclusively so, but I’d hazard a bet that they’ll enjoy it.Prep 10 min Cook 30 min Serves 41 bunch spring onions, trimmed and finely sliced2 garlic cloves, peeled and finely sliced50g breadcrumbs½ bunch flat-leaf parsley, picked and finely choppedA few mint sprigs, leaves picked and finely chopped400g pork minceJuice and finely grated zest of 1 lemonSea salt and black pepper Olive oil 1 litre chicken stock, or vegetable stock 180g mini pasta 150g peas, freshly podded or frozen40g pecorino, gratedPut half the spring onions in a food processor with half the sliced garlic, all the breadcrumbs, half the chopped herbs and all the mince. Add the lemon zest, season generously, then blitz until it all comes together (you can, of course, mix it by hand in a bowl)

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Sweet, seedless citrus: Australia’s best-value fruit and veg for June

Winter is all about citrus, says owner and buyer Josh Flamminio at Sydney’s Galluzzo Fruiterers. “Navel oranges are in. They’re from Mildura and they’re getting sweeter.” At $3 a kilo in supermarkets, they’re closely followed by mandarins. Daisy, imperial and Premium Gem varieties are also at their peak